Renew your MassHealth coverage

Save time. Renew online

For members younger than 65, the easiest and fastest way to renew your MassHealth coverage is online with your MA Login Account. 

• If you don’t have an account, use the web link provided in your renewal notice to create one or call (844) 365-1841 (TDD/TTY: 711).
• If you have an account, but don’t know your username or password, you can “reset” them on the website. 
• If you don’t remember creating an online account, you do not need to complete a new application. Go to MA HIX and try to reset your username and password. You can also call us for help. 

Using your e-Submission number 

If you’re 65 or older, your renewal notice might have an e-Submission number. If your renewal form has an e-Submission number you are eligible to fill out your Renewal Application online and submit it electronically through MassHealth eSubmission. 

If your renewal notice did not contain an e-Submission number, please submit your Renewal Application by mail, fax, or in-person. 

Note: Right now members age 65 and older can only submit their Renewal Application online through MassHealth eSubmission. 

If you need to send additional documents with your renewal, please submit those documents by mail, fax, or in-person.

Call us. We'd be happy to help. We are available Monday - Friday, 8 a.m. - 5 p.m. Interpreter services are also available. 

• Main: (800) 841-2900
• TDD/TTY: 711

You don’t have to wait to speak with a customer service representative. You can call 24 hours a day to find out when your renewal is due, or to find out if MassHealth needs more information to complete your application.  At the prompt, enter your MassHealth Member Identification number and date of birth.  If MassHealth needs more information, a message will tell you what we need and when it is due.  

Use the form that came with your renewal notice. Make sure it is completely filled out with your household's updated information. Please make sure that your handwriting is easy to read.

Sign and date the form.

Mail all pages to

Health Insurance Processing Center
P.O. Box 4405
Taunton, MA 02780

Fax all pages to

Health Insurance Processing Center at

(857) 323-8300

The MassHealth Enrollment Centers (MECs) are open for limited walk-in appointments. We strongly encourage you to use MassHealth’s appointment scheduler if you need help from a MassHealth Customer Service Representative.

Please note: MEC's can help you with applications, but they are not able to enroll you into a health plan. Please use the other contacts listed on this page to enroll in a plan. Do not mail or fax an application to any of the locations below. 

You may also drop off your application in person in our convenient MassHealth secure drop boxes located outside of the enrollment centers.

Locations:

Charlestown
529 Main Street
Charlestown, MA 02129

Chelsea (new location)*
80 Everett Avenue
Chelsea, MA 02170

*Please note: This office has limited parking space.
It is accessible from MBTA bus lines 112 and 114.
Also note that this location does not have a secure drop box at this time.

Springfield
88 Industry Avenue, Suite D
Springfield, MA 01104

Taunton
21 Spring Street, Suite 4
Taunton, MA 02780

Tewksbury
367 East Street
Tewksbury, MA 01876

Quincy - MassHealth Central Office
100 Hancock Street, Floor 6
Quincy, MA 02171

Find an enrollment assister

An enrollment assister is an organization or individual outside of MassHealth trained to help people apply for benefits and enroll in a plan.

Find an enrollment assister.