What if I don’t know who my POS provider is?
We often find that the person you call for help when your POS isn’t working is the best place to start! Additionally, many retailers have reported that they have found it helpful to consult their POS instruction manual.
Who do I contact If I need help?
If you have completed the steps above and after you’ve contacted your POS provider but still need assistance, please email DTA.EBT@mass.gov.
How will the transition to Chip/Tap to Pay impact my store?
The impact should be minimal! Customers will still be able to purchase the same items with their new EBT Chip Cards. Customers should be encouraged to attempt a chip or tap transaction before swiping the magnetic strip of their card first.
I am responsible for more than one store. Can I use the same Test EBT card for all of them?
We strongly recommend having several test cards, so that each store is able to complete testing efficiently, or without having to share a single card.
Where can I go to find more information?
FNS provides a full set of technical and operational materials to support your transition, including standards, instructions, and test scripts. These documents contain detailed guidance to help you prepare, test, and validate your system.
EBT Chip Cards - National Grocers Association
SNAP EBT Chip Card Technical Resources | Food and Nutrition Service: Instructions and scripts for Chip/Tap-to-Pay and ECL Testing