Home Improvement Contractor (HIC) Program

The Office of Consumer Affairs and Business Regulation oversees the Home Improvement Contractor (HIC) program and its associated Arbitration program and the Guaranty Fund.

The Home Improvement Contractor (HIC) programs were created to protect consumers and regulate the business practices of contractors. The HIC programs require all home improvement contractors to register with the Commonwealth, process consumer complaints, maintain an arbitration program for resolving disputes and compensate consumers up to $10,000 for unpaid judgments from the Guaranty Fund. For any questions about the HIC programs, contact our Consumer Hotline at (617) 973-8787.

Table of Contents

Contractor resources

Contractors may walk in for assistance with their HIC registrations to the HIC Registration program at 1000 Washington Street  Suite 710, Boston, MA 02118 on the following days: Monday, Wednesday and Friday ONLY from 10:00 AM - 3:00 PM.

All contractors, partnerships, and corporations that solicit, bid on, or perform residential contracting as a contractor or subcontractor on an existing one to four unit owner occupied residential property in Massachusetts must be registered as a Home Improvement Contractor (HIC). 


Working With Homeowners:

Homeowner resources

Massachusetts law about home improvement

A compilation of laws, regulations, and web sources on home improvement law by the Trial Court Law Libraries: Massachusetts law about home improvement

Contact   for Home Improvement Contractor (HIC) Program

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.