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How to Request Access to the Commonwealth VPN

The Commonwealth's VPN service is available to Commonwealth of Massachusetts Executive Branch and certain non-Executive Branch agencies and their authorized business partners.

Table of Contents

How to request access to the Commonwealth VPN

Commonwealth employees and their business partners are prohibited from submitting requests for VPN access. Requests for VPN access submitted by anyone other than an authorized Security Requester will be rejected.

Authorized Security Requesters are designated for every agency using the Commonwealth VPN service, and only those authorized individuals may request VPN access on behalf of their agency users.  If you do not know who your agency's authorized Security Requester is, please reach out to your agency help desk.

Authorized Security Requesters are able to request VPN access for a user through the ServiceNow portal using one of the below ServiceNow Catalog items:

  • Add/Remove User(s)
  • Create a New VPN Group
  • Remove an Existing VPN Group
  • Modify an Existing VPN Group

How to modify your agency's authorized Security Requester(s)

Only currently authorized Security Requesters are able to modify your agency's list of Security Requesters through the ServiceNow portal.  Therefore, agencies are strongly encouraged to designate at least two (2) Security Requesters for their agency.

Authorized Security Requesters may request to add or remove a Security Requester from their agency's list of authorized individuals through the ServiceNow portal using the "Modify Agency Security Administrator List" Catalog item.

Additional Resources

Contact

Phone

EOTSS End User Service Desk (844) 435-7629

24x7x365 support for Commonwealth end users

CommonHelp IT Service Desk (866) 888-2808

for agency/Secretariat IT help desks and support personnel

Online

EOTSS End User Service Desk Log in to ServiceNow 
CommonHelp IT Service Desk commonhelp.desk@mass.gov
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