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Information for landlords on emergency housing assistance

Learn about rental assistance programs available to eligible tenants impacted by COVID-19

Table of Contents

Emergency housing assistance during COVID-19

Do you have tenants having trouble paying rent because of the COVID-19 pandemic? Have your tenants lost a job or lost income during the COVID-19 health crisis? They may be eligible for assistance from the state that will send rent payments directly to you, the landlord.  

Low-income tenants may be eligible to receive help with paying their rent through two programs offered by the Department of Housing and Community Development (DHCD).  

The Residential Assistance for Families in Transition (RAFT) and Emergency Rental and Mortgage Assistance (ERMA) programs may provide income-eligible households with up to $10,000 to pay overdue or future rent costs, and once approved, these payments are send directly to landlords.  

*** NEW December 2020 ***

Now, landlords who own less than 20 units of housing may apply directly for RAFT/ERMA on behalf of their tenants.

It is very important landlords coordinate with tenants before they apply for RAFT/ERMA. Landlords must obtain and submit a signed tenant consent form before applying for assistance. Landlords should also check general income eligibility for programs. Tenant income eligibility for RAFT is 50% of the Area Median Income (AMI) and income eligibility for ERMA is 80% of AMI. You can check AMI limits in your city/town here.

If your tenant has already submitted an application for RAFT/ERMA, please do not reapply. This could delay the approval process. If your tenant has already applied to RAFT/ERMA, you can still help expedite the review of their RAFT/ERMA application by providing requested documentation, such as a copy of the lease or a summary of the amount your tenant owes to you.

If you are a landlord and you believe your tenant may be eligible for rental assistance, you should: 

  1. Learn about the RAFT and ERMA programs. You can find more information below.
  1. Find the regional agency is your area, and determine income eligibility for the metro area of your property. 
  2. Find out whether your tenant has already submitted an application for RAFT/ERMA.

If your tenant has not previously applied for RAFT/ERMA, start an application by asking for your tenant to sign the required consent form that is available through the regional agency.

Details on the RAFT and ERMA programs

Residential Assistance for Families in Transition (RAFT) Program

The RAFT program helps keep households in stable housing situations when facing eviction, foreclosure, loss of utilities, and other housing emergencies caused by loss of income, increase in expenses, or both. RAFT helps all kinds of households by providing up to $10,000 per household to help preserve current housing or move to new housing.

Funding can be used for a variety of needs, including rent or mortgage arrears, security deposits, or other expenses to help households obtain or maintain stable housing. Households with incomes up to 50% of Area Median Income (AMI)*, or 60% of AMI for people who are at risk of homelessness because of domestic violence, are eligible for assistance.

Emergency Rental and Mortgage Assistance Program (ERMA)

ERMA can provide rental and mortgage assistance to low-income households who have been impacted by the crisis and may not be eligible for RAFT. This program is available for households within the 50-80% range of Area Median Income (AMI). ERMA may provide up to $4,000 for eligible households to assist with rent or mortgage arrears accrued after April 1, 2020 and/or with upcoming rent or mortgage payments.

Use the agency lookup tool above to determine regional income levels to assess their eligibility. These can also be found here: ERMA Area Median Income Information.

Mediation and Legal Assistance for Landlords and Tenants

*** NEW December 2020 ***

There are now two more tools for landlords and tenants to prevent an eviction. Community mediation and free or low-cost legal assistance for eligible parties can help landlords work with tenants to avoid eviction.

Tenants and landlords can use mediation to resolve their problems without any court filing, or through court referrals.

Both programs can be used in coordination with short-term rental assistance such as RAFT, ERMA or local sources of financial aid, but it is not necessary to apply for RAFT or ERMA in order to participate.

Find more information on our website.

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