MyServices frequently asked questions

See below for FAQs related to MyServices

Who can use MyServices?

Anyone who has an MAhealthconnector or DTAConnect account can use MyServices to review current MassHealth or some Health Connector information. The information could include MassHealth and Health Connector documents and eligibility information, as well as MassHealth enrollment status and notices. This person could be

• an account holder: a person who has created an online account and may have applied for benefits for themselves or another person.
• a head of household: the person signing the application for benefits. The account holder and the head of the household are usually the same person.
• a household member: a person who is on the application but is not an account holder or the head of the household.

I am over 65. Can I use MyServices?

Yes. You can sign up for MyServices by clicking “Create an Account” on the MyMassGov login screen. Once you enter your information, you will be redirected to the MyServices dashboard.

I am a Certified Assister, Navigator, or authorized representative, or I am named on someone else’s Permission to Share Information (PSI) form. Can I use MyServices?

Certified Assisters, Navigators, authorized representatives, and people named on PSI forms can’t currently access MyServices without the member or applicant present.

I get my health insurance through the Health Connector. Can I review my information in MyServices?

You won’t be able to review all of your Health Connector information in MyServices. When you log in to MyServices using your MA Login, you will be able to review your Health Connector eligibility. To review all other Health Connector information, visit mahealthconnector.org.

I have an MA Login account. Why do I need to access MyServices?

MyServices is designed for applicants and members to easily review all their MassHealth information, and some Health Connector information, in one place rather than having to log in to two sites.

When you log in to MyServices with your MA Login account information, MyServices will connect to your MAhealthconnector account. You’ll be able to report changes and update your MAhealthconnector account without having to log in again.

I don’t have an MA Login or MyMassGov login. Will I be able to review my information from these accounts after I sign up for benefits?

You can create a new profile whether or not you already have an MAhealthconnector or DTAConnect account. If you later sign up for services from MassHealth or DTA, you can link those accounts to MyServices by entering your complete social security number or MassHealth ID in MyServices.

Can I update my information when I am in MyServices?

You won’t be able to make changes directly in MyServices. To learn how to report changes, visit www.mass.gov/how-to/report-changes-to-masshealth.

If you have an MAhealthconnector account, you can go to the “My Info” or “My Benefits” tab in MyServices and choose “To update your application information, click here.” You will be redirected to your MAhealthconnector dashboard, where you can update your application information.

How do I add or remove a person in my MyServices account?

MyServices uses the information you provided on your application. If you need to add or remove someone on your account, let us know by visiting www.mass.gov/how-to/report-changes-to-masshealth.

What’s the best way to get to the site?

The following browsers are supported by MyServices.

• Supported browsers: Microsoft Edge, Google Chrome, Firefox, Safari

You can also download the MyServices mobile app for Android or iOS:

• Operating systems: Android: minimum version 6.0; iOS: minimum version 11.0

If you are having technical problems with MyServices in your web browser, try clearing your browser’s history, also known as the cache. To learn how to clear your cache, go to www.mass.gov/guides/clear-your-browser-cache.

What languages is the MyServices portal available in?

MyServices is available in the following six languages: English, Brazilian Portuguese, Haitian Creole, Simplified Chinese, Spanish, and Vietnamese. 

Date published:	September 27, 2023