What the OSP can do
The OSP can assist you with questions about:
- Reporting requirements of guardians and conservators
- Court procedure
- Alternatives to guardianship and conservatorship
- Procedures to restore the adult’s rights
What the OSP cannot do
The OSP cannot assist you with any of the following:
- Emergency or life-threatening situations - Call 911
- Questions about decisions made by the Court
- Guardianship and conservatorship of minors
- Concerns about state or federal departments, government entities, facilities, residential settings, or healthcare providers
How to contact the OSP
If you have questions, the OAGCO is here to help you. You may reach out to the OAGCO by email at OAGCO@jud.state.ma.us or attend one of our monthly virtual Zoom sessions. Zoom sessions are held on the third Wednesday of each month from 12–2:00 p.m.
Additional resources for questions
| If you have questions about... | Who to contact | How to contact |
|---|---|---|
| Abuse of elders over age 60 | Executive Office of Aging & Independence | Online via the MA Adult Protective Services website or 24-hour hotline (800) 922-2275 |
| Abuse of adults with disabilities, ages 18-59 | Massachusetts Disabled Persons Protections Commission (DPPC) | Online via the DPPC website or 24-hour hotline (800) 426-9009 |
| Department of Mental Health | Massachusetts Department of Mental Health (DMH) Office of the Ombudsman | By e-mail DMHOmbudsman@MassMail.State.MA.US or by phone (617) 626-4840 |
| Nursing homes, rest homes, and assisted living residences | Massachusetts Long-Term Care Ombudsman | By phone (617) 727-7750 or TTY (711) |
| Home-based and community health care services | Massachusetts Community Care Ombudsman | By phone (617) 727-7750 or TTY (711) |
| MassHealth, benefits, and services | Massachusetts My Ombudsman (MassHealth) | By e-mail info@myombudsman.org or By phone Monday-Friday, 9 a.m.–4 p.m. (855) 781-9898 Videophone (VP) (339) 224-6831 |