Ombudsman Programs

An Ombudsman is an advocate. The ombudsman service offers a way for consumers to voice their complaints and have concerns addressed so they can live with dignity and respect.


Community Care Ombudsman

The Community Care Ombudsman helps consumers who live in the community to review and resolve service complaints .

They address concerns with services:

Home health care

Community-based MassHealth programs

Home care funded program

Federal private pay elder care programs

Call the Community Care Ombudsman at (617) 727-7750/711 TTY

Long-Term Care Ombudsman

Logo for Long-Term Care Ombudsman

The Long-Term Care Ombudsman is an advocate working to resolve problems related to the health, welfare and rights of individuals living in nursing, rest homes, and assisted living residences.  Visiting facilities on a regular basis, Ombudsmen offer a way for residents to voice their complaints and work towards resolution with staff. Call (617) 222-7495 to connect with your local ombudsman.

The Assisted Living Ombudsman is an advocate and may act as mediator in an attempt to resolve problems that arise between an assisted living facility and one or more of its residents. Anyone can bring a complaint before the ombudsman. The complaint can be on behalf of a specific resident or on behalf of residents as a group. The ombudsman can provide you with information and concerns that have been filed against a residence. 

Additional Resources

My Ombudsman

My Ombudsman is an independent program for any MassHealth member.  My Ombudsman can help MassHealth health members when they have questions or need help getting benefits and services from MassHealth or their MassHealth health plan. They can provide information about MassHealth benefits and rights, listen to concerns, help address problems, and explain how to file a grievance or appeal. My Ombudsman cannot represent members in grievances or appeals, but they can explain the process. For more information about My Ombudsman, visit their website at:; email them at;  or call them at (855) 781-9898, videophone (VP) at (339) 224-6831. Hours: Monday–Friday, 9 a.m.–4 p.m.

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