Language Access Plan Information
The Massachusetts Office for Refugees & Immigrants (ORI) has developed and prepared this Language Access Plan (LAP) outlining ongoing efforts taken to provide services to Limited English Proficiency (LEP) constituents. This plan also defines the actions our office is taking to ensure meaningful and equitable access to programs, services, activities, and materials for all LEP constituents. ORI will review and update this LAP at least every two years, or more often if needed, to ensure continued responsiveness to community needs.
The purpose of this plan is to ensure meaningful and equitable access to services, programs, activities, and materials for all LEP constituents.
Language Access Complaint Procedure
A client may file a complaint with the ORI Language Access Coordinator if the client believes he/she has been denied the benefits of this Plan. The complaint must be written and filed within 6 months of the alleged denial. To file a complaint with the Language Access Coordinator, the written complaint must be submitted to:
Yarlennys Villaman
Director of Community Affairs
Language Access Coordinator
617-947-9759
Carol Q. Leon
Ombudsperson and Language Access Coordinator
Massachusetts Office for Refugees and Immigrants
617-685-9354