Submitting your surcharge fee

If you are a service provider and would like to do business in Massachusetts, you must submit your surcharge fee. You must also review and fill out all necessary forms and procedures, depending on your service.

Submit your surcharge

All service providers who would like to do business in Massachusetts must submit your monthly surcharge. To submit your surcharge:

• Fill out the Surcharge Fee Submission Form 
• Send your completed form and payment check to:

Comm of Mass State 911 Dept

P.O Box 411141

Boston, MA 02241-1141

If you're a service provider planning to do business in Massachusetts, you must:

• Look below to check what forms you must review or fill out, depending on what type of service you provide

If you have any questions, you can call our office at [phone].

Competitive Local Exchange Carrier (CLEC) resources

If you're a CLEC service provider and you would like to do business in Massachusetts, you must:

• Fill out and send the CLEC Information Request Form 
• Review the CLEC Test Procedure 
• Review the CLEC Test Spreadsheet 

Voice over Internet Protocol (VOIP) resources

If you're a VOIP service provider who would like to do business in Massachusetts, you must:

• Fill out and send the VOIP Information Request Form 
• Review the VOIP Test Procedure 
• Review the VOIP Planned and Unplanned Outages Notification 

Notifications of Planned and Unplanned 911 Outages

For information on procedures in notifying the State 911 Department and the 911 service provider in advance of planned and unplanned outages that impact or may impact a customer's ability to access 911, please read the documents listed below.

Wireless Outage Notification

Outage Notification CLEC

Outage Notification VOIP

Multi-Line Telephone System (MLTS)