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Updating or extending your approved Paid Family or Medical Leave

Here's how you can manage your approved PFML benefits using your PFML account and the Department of Family and Medical Leave's Contact Center

After your application for leave is approved, you can call the Department's Contact Center at (833) 344-7365 to extend your leave or update your paid leave information. Here are some common scenarios where you might need to update your information.

Table of Contents

Updating your payment information

Call our Contact Center at (833) 344-7365, and we will send you a form to update your payment preferences.

Updating your address

  1. Download a W-9 form here.

  2. Only fill out the following fields:

    1. Write your name in the top box.

    2. Check the box marking you as an Individual.

    3. Put your address in the Legal Address box.

    4. Include your phone number in the Phone box.

    5. In the SSN box, write your Social Security Number or the identification number that you submitted with your application.

    6. At the bottom, clearly print your name and sign and date the form.

  3. Make a copy of the document you are using as proof of your new address. The proof of address document needs to include your new address and your name. Here is a complete list of the proof of address documents we will accept.

  4. Mail the signed form and proof of address document to:
    Department of Family and Medical Leave
    Attn: Change of address
    P.O. Box 838
    Lawrence, MA 01842

Even if you are receiving payments from DFML through direct deposit, you should still let the Department know when your address changes.

If your leave situation changes

If the circumstances surrounding your paid leave situation change after your leave is approved, you must notify the Department within 7 calendar days of the change

Here are some changes you need to let the Department know about and how to report them: 

Receipt of additional income 

You must report any accrued sick time, vacation time, short-term disability, or leave benefits paid by your employer that you did not report with your initial application through the Contact Center at (833) 344-7365. You should not report bonus income from your employer. Learn more.

Changing the dates of your leave 

If you need to change the dates of your scheduled leave, you should call the Contact Center at (833) 344-7365. You might need to submit a new application for paid leave with the new dates. 

Ending your leave early

To end your leave early, call the Department’s Contact Center at (833) 344-7365 and tell us the new ending date of your leave and why it is changing. The Contact Center will update your status and notify your employer.

If you need to extend your leave

You have to let your employer know at least 30 calendar days before your current leave expires or as soon as possible.  

If you need to extend your leave, you must call the Contact Center to request an extension at least 14 calendar days before the expiration of your original leave. You can call the Department’s Contact Center at (833) 344-7365 to request an extension and send us your documentation as soon as it is available. If you don't request an extension 14 calendar days before your leave expires, you may have to submit another leave application. There may be a second 7-day waiting period.

Extending your leave with the same type of leave

If you need to extend your medical or family leave using the same type of leave, call the Contact Center and they will work with you to create a second leave request application within your existing one.

You may be asked to provide new documents to support and verify the new leave request. Once you have provided all requested documents and your new application is complete, the application will be sent to your employer for review. 

When review is complete, the Department will process the new application and reach a decision. When a decision is reached, you and your employer will be notified. If you did not apply online, we will mail you a notice outlining the decision.

Extending your leave with a different type of leave

If you need to extend your leave and change leave types, switching from medical leave to family leave or from family leave to medical leave, you can start by calling the Department’s Contact Center at (833) 344-7365. They will work with you to create a new application reflecting your change in leave type. Switching to a different leave type may result in an additional 7-day waiting period before payments can begin.  

When review is complete, the Department will process the new application and reach a decision. When a decision is reached, you and your employer will be notified. If you did not apply online, we will mail you a notice outlining the decision.

Extending your leave with a different schedule 

If you need to change to a different leave schedule, such as from continuous leave to a reduced leave schedule, you can start by calling the Department’s Contact Center at (833) 344-7365. They will work with you to create a new application reflecting your change in leave schedule. Our Contact Center can also guide you through applying online.

You may be asked to provide new documents to support and verify the new leave request. Once you have provided all requested documents and your new application is complete, the application will be sent to your employer for review.  

When review is complete, the Department will process the new application and reach a decision. When a decision is reached, you and your employer will be notified. If you did not apply online, we will mail you a notice outlining the decision.

Contact

Phone

For questions about benefits and eligibility: (833) 344-7365

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Fraud Reporting Hotline: (857) 366-7201

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Intermittent Leave Hours Reporting Line: 857-972-9256

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

For questions about contributions and exemptions: (617) 466-3950

Department of Revenue - Hours of operation: Monday-Friday, 9 a.m. - 4 p.m.

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