Virtual
Child support staff are available to meet with you remotely rather than in person. If you need child support assistance, you can:
- Speak to a Child Support Specialist on the CSS Virtual Counter Monday through Friday from 10 a.m. to 3 p.m. by accessing this link:
- https://www.zoomgov.com/j/16009152771 or
- scanning the QR code below:
- Call CSS with questions at (617) 660 1234 or (800) 332-2733.
- Visit CSS’s website
- Send us a secure email, see specific information about your case, or update your information by clicking on “Login to your Case Manager account” under the Online section. (If you don’t already have an account, you will be able to create one.)
To help us respond faster, please update your email address and phone number(s) so that we have the most up-to-date information available if we need to reach you.
If you have general questions, you can contact CSS by email. Call our Interactive Voice Response Phone System at (800) 332-2733 and follow the prompts to get automated information that is available 24/7.
We now have a dedicated Spanish IVR available for customers to reach us.
In Person
Child Support Offices in Boston, Taunton, Woburn, Worcester and Springfield are open to walk-in customers Tuesday through Thursday from 10:00 a.m. to 3:00 p.m.
Frequently Asked Questions
How can I make a payment?
You will find information on how to pay by mail, online, in person or over the phone on our website. We continue to explore additional options for customers to make child support payments. Please continue to check back regularly for further options that may become available.
What if my financial situation changed and I am unable to afford my child support?
Contact us at (617) 660-1234 or (800) 332-2733 or email us. We will work together with you to determine if your child support order is no longer consistent with the Massachusetts Child Support Guidelines and if it isn’t, assist you with returning to court.
How can I apply for services?
Learn how to apply online or by email for child support services.
Can DOR help me in establishing a child support order?
Yes, DOR and the Probate and Family Court bring matters to Court and most matters are heard virtually. DOR will send instructions explaining how to appear virtually for your child support hearing. We also hold several Case Conferencing sessions per week. If you receive notice of a Case Conferencing session, you are required to appear just as you would for a hearing. If you are unable to join either a hearing or Case Conference session, please call the number provided on the notice or the CSS Customer Service Bureau at (800) 332-2733.
Can I walk into a DOR office?
DOR’s Child Support Offices in Boston, Taunton, Woburn, Worcester and Springfield are open to walk-ins Tuesday through Thursday from 10:00 a.m. to 3:00 p.m.