Available webinar recordings
Personal Care Attendant (PCA) Information Session
- November 21, 2023 (Watch on YouTube)
Webex Best Practices Forum
- January 11, 2023 (Watch on YouTube)
Essentials of Career Planning
- January 10, 2023 (Watch on YouTube)
MOSES Data Entry for FutureSkills Market Maker Staff
- November 9, 2022 (Watch on YouTube)
Presentation Skills
- October 12, 2022 (Watch on YouTube)
JobQuest Training
- JobQuest Training Demonstration Fall 2022 - September 27, 2022 (Watch on YouTube)
Upskilling Navigator Bootcamp: June 21-24, 2022
- Presentation Skills (watch on YouTube)
- Customer Service (watch on YouTube)
- LMI and Tools (watch on YouTube)
- Interviewing and Assessment and Career Planning (watch on YouTube)
- Upskill Navigator Role & Responsibilities; and ARPA Funded Programs (watch on YouTube)
- Overview of Mass Workforce System & Customer Flow; and MH and FutureSkills (watch on YouTube)
Mass BizWorks: Staff Training & Development Tiered Training: Essentials of Job Referrals
- March 28, 2022 (watch on YouTube)
Mass BizWorks: Staff Training & Development Tiered Training: Reconnecting w/Partners
- March 29, 2022 (watch on YouTube)
- March 30, 2022 (watch on YouTube)
Mass BizWorks: Module 5B: Intro and Back to Basics
- March 15, 2022 (watch on YouTube) (Download PowerPoint)
On-the-Job Training Operational Guidance
- February 1, 2022 (watch on YouTube) (Download PowerPoint)
Essentials of Career Planning Session 1
- February 2, 2021 (watch on YouTube)
Essentials of Career Planning Session 2
- February 3, 2021 (watch on YouTube)
RESEA Training Session 1
- May 26, 2021 (watch on YouTube)
RESEA Training Session 2
- May 27, 2021 (watch on YouTube)
Customer Service Training
- Customer Service Training in a Virtual World - May 25, 2021 (watch on YouTube)
Mass Internet Connect
- MIC and MDCS: FCC's EBB Training Update - May 21, 2021 (watch on YouTube)
Skillbase Training
- Skillbase Training - May 20, 2021 (watch on YouTube)
Labor Insight: Career Pathways
Customer Service in a Virtual World
- February 9, 2021 (watch on YouTube)
MOSES Database Crystal Report Writers
- November 20, 2020 (watch on YouTube)
MDCS/Adult Education Cross-Training
- October 5, 2020 (download PowerPoint)
RESEA Training Session 1
- August 19, 2020 (watch on YouTube)
RESEA Training Session 2
- August 25, 2020 (watch on YouTube)
Introduction to Virtual Presentation Skills
- September 24, 2020 @ 9am – 10:30am (watch on YouTube)
- June 11, 2020 @ 10am – 11:30am (watch on YouTube)
Introduction to Coursera
- September 11, 2020 (watch on YouTube)
WKC Placement Quizzes
- June 23, 2020 (watch on YouTube) (Download PowerPoint)
Title I Adult, DW, Youth Program and Performance Training
- June 12, 2020 @ 9am - 11am (watch on YouTube)
Best Practices Panel for Delivering Virtual Services
- June 11, 2020 @ 2pm to 3:30pm (watch on YouTube)
Introduction to Virtual Presentation Skills
- June 11, 2020 @ 10am – 11:30am (watch on YouTube)
Introduction to Virtual Presentation Skills
- June 11, 2020 @ 10am – 11:30am (watch on YouTube)
Using Webex with Customers and Colleagues
- Navigating Webex: Mon, May 11 @ 11-11:30am (watch on YouTube)
- Remote Services: Weds, May 13 @ 2-2:30pm (watch on YouTube)
- More on Reports! Thurs, May 21 @ 10-10:30am (watch on YouTube)
- Effective Follow-Up: Weds, May 27 @ 2-2:30pm (watch on YouTube)
- The New Normal: Mon, June 1 @ 4-4:30pm (watch on YouTube)