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If you registered for an account with Workpartners, you are ready to log in and start using the portal! Use this link or click on the graphic below.
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Register for an account
Before you can start using the online Consumer Portal to request a new continuous or intermittent leave, you need to register for an account. Consumer Portal Registration Link
You will need:
- Employee ID Number
- First and last name
- Date of birth
- Zip code (home address)
- A cell phone number to receive a text (SMS) message for for two-factor authentication (Note: this can be your personal or work cell phone)
The final step of registration will ask that you agree to the Terms & Conditions (T&C) and Terms of Use (ToU) of Workpartners’ parent company, UPMC. UPMC entities may access only the features and applications that are necessary to provide the services under their client’s contract. The services that Workpartners provides to the Commonwealth do NOT require the use of GPS, geolocation, camera, photo albums, phone contacts, website history, or device activity on the Commonwealth employee’s device. This means that Workpartners will NOT collect or access this information when using the Consumer Portal.
Need some help?
For Help Registering for the Consumer Portal
If you receive an error message after entering your name, date of birth, or zip code, it may be because what you’ve entered doesn’t match the information that HR has on file in your electronic personnel record (HR/CMS). Users who receive an error message when attempting to register should contact the Employee Service Center (ESC) for assistance with verifying their personal information in HR/CMS. The ESC is available Monday - Friday, 6:30 AM – 5:30 PM at 617-979-8500.
Not sure where to find your employee ID number? If you use self-service time and attendance (SSTA) to manage your timesheet, your SSTA user ID is your employee ID! If you have a copy of your paystub handy, your employee ID is conveniently located on your paystub!
For Help Using the Consumer Portal once Registered
Your agency Workpartners Liaison should be your resource for questions about using the Consumer Portal.