DDS Central West Region

Each Area Office reports to one of four geographically located Regional Offices. The Regional Office provides management of the area offices and performs the following regional functions: intake and eligibility determination,
survey and certification of service providers, procurement and contracts business, legal and administration, abuse and mistreatment investigations, informal conferences to resolve disputes about the identification, prioritization, or provision of services.

The primary staff contacts located in the Regional Office include: Regional Director, Community Systems Manager, Regional Operations Manager, Regional Family Support Director, Regional Eligibility Director, Regional Quality Management Director, Senior Investigator, and Assistant General Counsel.

This regional office serves the following area offices:
Berkshire, Franklin/Hampshire, Holyoke/Chicopee, North Central, South Valley (Milford), South Valley (Southbridge), Springfield/Westfield, Worcester