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Constituent Experience Center of Excellence (CX COE)

Our goal is to improve the Commonwealth's ability to deliver great experiences and outcomes for constituents. We do this by helping state organizations practice constituent-centered design. We also help them develop their experience design and research (XDR) capabilities.

Who we are and what we do 

Our services

We work with people, teams, and organizations that want to learn about constituents’ experiences and improve them. To do this, we join forces with you and work toward your goals together. Along the way, you’ll learn and implement constituent-centered ways of working.

Request support for your constituent-facing initiative 

We offer "enablement engagements" to support state organizations in growing their research and design capabilities.

Resources and training for content, experience research, and design 

Find resources to grow your skills as a state employee in content strategy, experience research, and design.

Join a community of practice (CoP) 

Groups with a common interest that share knowledge, experiences, and challenges. Our CoPs: Content design, research, and social media.

Community of practice sessions and trainings

Trainings and collaborations sessions from our communities of practice for content and research. Also includes accessibility trainings provided by the ACCESS team.

Find past events for presentation slides, recordings, and other learning materials.

See all events   for the Constituent Experience Center of Excellence

Accessibility resources

State organizations across the Commonwealth are making products and services more accessible. We collaborate with the Accessibility Center for Consulting, Education, and Support Services (ACCESS) team to incorporate accessibility into our resources.

Accessibility training resources and events 

Browse the ACCESS training catalog to learn about the fundamentals of digital accessibility.

Learn More  about Accessibility training resources and events 

ACCESS team office hours 

Sign up for a 10-minute slot to ask your accessibility question at office hours.

Learn More  about ACCESS team office hours 

Course: Intro to accessible web content 

Content writers for state organizations can learn the basics of creating accessible digital content through this video training series.

Learn More  about Course: Intro to accessible web content 

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