| Date: | 01/31/2014 |
|---|---|
| Organization: | Massachusetts Department of Children & Families |
| Regulatory Authority: |
MGL c. 18B, § 3 MGL c. 18B, § 4 MGL c. 18B, § 7 MGL c. 30A |
| Official Version: | Purchase the official print version |
110 CMR 10.00 governs the Fair Hearing and Grievance process through the Department, in order to provide services to clients equitably and fairly. The Fair Hearing Process is designed to enable a client who is dissatisfied with certain actions or inactions by the Department or a provider under contract with the Department to present their position in an informal hearing and to receive a just and fair decision from an impartial hearing officer based on the facts and applicable policies, regulations, statutes and/or case law. Other matters may be presented to the Department via the Grievance Process.
Download a PDF copy of the regulation below.