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Accessing the CANS Application through the Virtual Gateway

Find CANS application resources and learn how to access the Virtual Gateway.

Here you'll find important resources for CANS users, including FAQs (information on requirements, billing, and consent), reference guides and tutorials for using the CANS application, and key information for becoming a Virtual Gateway user.

CANS Frequently Asked Questions (FAQs)

Questions about Requirements and Billing (English, PDF 157.56 KB)

Questions about Requirements and Billing (English, DOC 44 KB)

Questions about CANS Consent (English, DOC 113 KB)

Questions about CANS Consent (English, PDF 579.68 KB)

Frequently asked questions about CANS for clinic administrators, behavioral health providers and others using the CANS (English, PDF 72.18 KB)

Frequently asked questions about CANS for clinic administrators, behavioral health providers and others using the CANS (English, DOC 70.5 KB)

Clarification When Documenting and Entering CANS For Youth In the Virtual Gateway (VG) CBHI Application (English, PDF 71.03 KB)

Clarification When Documenting and Entering CANS For Youth In the Virtual Gateway (VG) CBHI Application (English, TXT 2.6 KB)

Getting on to the Virtual Gateway (VG)

To access the CANS Application on the VG:

  • You must have an account with the VG.
  • You must be CANS certified. (You can complete your CANS training and certification online)

Log into the Virtual Gateway here. 

Additional Resources

Open file,  Become a Virtual Gateway User
Open file,  CANS Online Training and Certification

How to Login and Manage your Virtual Gateway (VG) Account

This guide shows you how to login and manage your Virtual Gateway (VG) account.

Additional Resources

Open RTF file, 1.45 KB,  How to Login and manage your Virtual Gateway account (English, RTF 1.45 KB)
Open PDF file, 501.72 KB,  How to Login and manage your Virtual Gateway account (English, PDF 501.72 KB)

Reference Guides for CANS Users

Go to the CANS Users Reference Guides web page to download the guides

  • CANS 3.0 release
  • CBHI Certified Assessor
  • CBHI Data Entry Operator
  • CBHI Organization
  • CBHI Managed Care Entity
  • CBHI CANS Consent Forms and Information Guide
  • Member Progress Report
  • CANS Activity Report Reference Guide
  • Export/File Import to MS Excel
  • Virtual Gateway Customer Service

Online Tutorials

  • Learn how a CBHI data entry operator adds a SED/CANS Assessment – data-entry operators with an easy, interactive online lesson that walks them through the adding of a CBHI SED/CANS Assessment.
  • Learn how to edit a SED/CANS Assessment – certified assessors with an easy, interactive online lesson that steps them through activating their Certification Key and how to edit a CBHI SED/CANS Assessment.

Additional Resources

Open file,  Learn how a CBHI data entry operator adds a SED/CANS Assessment
Open file,  Learn how to edit a SED/CANS Assessment

Contact   for Accessing the CANS Application through the Virtual Gateway

Phone

Virtual Gateway Customer Service Call Virtual Gateway Customer Service, Virtual Gateway Customer Service at (800) 421-0938
TTY Call Virtual Gateway Customer Service, TTY at (617) 847-6578

For people who are deaf, hard of hearing or speech disabled.

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