Before You Get Scammed
Keep the following in mind if you are considering switching your heat supplier:
- Heat suppliers will not charge application fees if there is an upfront fee;
- Do not give your heating bill to a door-to-door utility supplier salesperson;
- Before switching utility suppliers, check with the Department of Public Utilities to make sure the utility supplier is licensed;
Never sign a blank contract or a blank page on a hand-held device. You are allowed to ask for a print-out and time to review a contract before you agree to any changes to your service.
If you have already been scammed
- Call the company you believe scammed you and let them know you never agreed to a service change and terminate service with that company.
- Call your preferred utility company and ask to be switched back immediately.
- File a complaint with the Department of Public Utilities (DPU) if you were the victim of a scam related to electric, gas or water services.
- File a complaint with the Attorney General’s Office if you were the victim of a scam related to oil, propane or wood.