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Critical Incident Stress Management (CISM)

How to access CISM services for firefighters 24/7

Massachusetts has a network of 17 Critical Incident Stress Management (CISM) teams staffed by specially trained public safety volunteers and clinicians. They are coordinated through the Massachusetts Peer Support Network (MPSN) and can be activated 7 days a week, 24 hours a day.

Get CISM Help 24/7

Firefighters see tragedy everyday and the effect can be immediate or cumulative. CISM teams are designed to provide crisis intervention to help keep public safety personnel working and safe and to suggest referrals to clinicians where appropriate.  

Massachusetts has a network of 17 Critical Incident Stress Management Teams that can be activated to support the fire service in the Commonwealth 24 hours a day, seven days a week. You can contact a team member directly or through the Mass. Emergency Management Agency (MEMA) at (508) 820-2000.

Anyone can reach out to a team because what is traumatic for one person or one department may not be for the next, but here’s a list of ten of the top reasons to call in a CISM team that may be helpful to keep in mind:

  1. Line of duty death
  2. Suicide of a colleague
  3. Injury or death of a child
  4. Victim known to the responder
  5. Discharge of a firearm
  6. Prolonged failed rescue
  7. Mass casualty incident
  8. Excessive media coverage of incident
  9. Administrative betrayal
  10. Personal safety

For more information about CISM programs at the Department of Fire Services, contact Justine Potter at (978) 567-3722 or Justine.Potter@State.ma.us.

Additional Resources for Get CISM Help 24/7

Peer Support Network

The teams are staffed by specially trained public safety volunteers and clinicians. They are coordinated through the Massachusetts Peer Support Network (MPSN) . They provide peer assistance to all emergency service personnel within the Commonwealth before, during or after a critical incident, regardless of race, gender or age. The Department of Fire Services contracts with the Massachusetts Peer Support Network to provide funding for training and some operational needs, but all the members are volunteers.

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