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E911 Surcharge

As of July 1st, 2015, you should see a monthly surcharge for 9-1-1 services on your telephone bill. You can learn about what that is and goes towards here.

E911 Surcharge

On November 30, 2023, the Department of Telecommunications and Cable (DTC) approved a petition to maintain the monthly 9-1-1 surcharge at $1.50 until December 31, 2028. All telephone customers, regardless of wireless or landline, pay the monthly surcharge for each line capable of accessing the 9-1-1 system.

Additional Resources

Open file,  DTC 23-3 Final Order
Open file,  Notice to Communication Service Providers Regarding Surcharge

Contact   for E911 Surcharge

Online

General Email State 911 Department at state911department@massmail.state.ma.us

Phone

Main Call State 911 Department, Main at (508) 828-2911

Open M-F 8am-5pm (FOR NON-EMERGENCIES)

Call State 911 Department at If you are in Massachusetts and have an emergency CALL 911
Call State 911 Department at If you are calling from OUT OF STATE to report an emergency taking place in Massachusetts CALL (508) 872-2508

Fax

Main (508) 828-2585
Training Department (508) 828-2587

Please send all training applications to this fax number

Address

151 Campanelli Drive, Suite A, Middleborough, MA 02346
Directions 

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