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E911 Surcharge

As of July 1st, 2015, you should see a monthly surcharge for 9-1-1 services on your telephone bill. You can learn about what that is and goes towards here.

What it is

On June 18th, 2015, the Department of Telecommunications and Cable (DTC) approved a petition to increase the monthly 9-1-1 surcharge from $0.75 to $1.25, effective July 1st, 2015. The DTC also approved a reduction in the surcharge to $1.00, effective July 1st, 2016. All telephone customers, regardless of wireless or landline, pay the monthly surcharge for each line capable of accessing the 9-1-1 system.

What it funds

The increased surcharge is necessary to fund the construction and implementation of the Next Generation 9-1-1 system. The current 9-1-1 system is out-of-date and nearing the end of its useful life as 9-1-1 call centers use equipment that cannot receive text messages, videos, pictures, or certain calls from computers. In addition, the location of calls made on cell phones can be difficult for today's call centers to accurately pinpoint. And when calls overwhelm a call center, they cannot be transferred between centers or be rerouted, which can leave citizens without needed aid. 

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