Skip to main content

Log in links for this page

Silent call procedure

If you're unable to communicate your emergency for any reason, you can indicate your need for help by pressing digits on your telephone's keypad.

If you're unable to communicate your emergency for any reason, you can indicate your need for help by pressing digits on your telephone's keypad.  

Silent call procedure

Once you've dialed 9-1-1 and an operator has answered, you can press:

  • 1 if you need police
  • 2 if you need fire services
  • 3 if you need an ambulance

If you're asked a question during the call, you can press:

  • 4 to respond yes
  • 5 to respond no

Contact

Online

General state911department@massmail.state.ma.us

Phone

Main (508) 828-2911

Open M-F 8am-5pm (FOR NON-EMERGENCIES)

If you are in Massachusetts and have an emergency CALL 911
If you are calling from OUT OF STATE to report an emergency taking place in Massachusetts CALL (508) 872-2508

Fax

Main (508) 828-2585
Training Department (508) 828-2587

Please send all training applications to this fax number

Address

151 Campanelli Drive, Suite A, Middleborough, MA 02346
Directions 

Related

Help Us Improve Mass.gov with your feedback

Feedback