The Baker-Polito Administration is working hard to improve your experience with state government. To that end, EOE has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics our agencies are tracking and how they're performing on this page.
EOE’s Fiscal Year 2020 Performance
Executive Office of Education
| FY20 Metric | FY20 Target | FY20 Performance |
|---|---|---|
| Participation in STEM Week 2019 | Increase participation of all stakeholders (students, teachers, families and community members) in STEM Week events | During STEM Week 2019, the See Yourself in STEM theme was a statewide effort to boost the interest, awareness and ability for all learners to envision themselves in STEM education and employment opportunities, and complement the formal instruction happening in the Commonwealth during and beyond STEM week. In 2018, over 500 events, impacting over 10,000 learners were held across the Commonwealth. In 2019, over 1,000 events were held, impacting over 50,000 students. |
Department of Elementary and Secondary Education (ESE)
| FY20 Metric | FY20 Target | FY20 Performance |
|---|---|---|
| Licensure Call Center wait time. | The wait time to the Licensure Call Center will be less than 2 minutes for 95% of calls received. | 96.8% |
Department of Higher Education (DHE)
| FY20 Metric | FY20 Target | FY20 Performance |
|---|---|---|
| Cycle time for decisions on approval of new academic programs at private institutions through the 'Notice of Intent' Process | Average number of days from complete application to decision <30 days |
Expedited review - 27 days Notice of intent - 18 days |
Department of Early Education and Care (EEC)
| FY20 Metric | FY20 Target | FY20 Performance |
|---|---|---|
| Cycle time for licensed early education programs to receive written results following routine licensing visits. | Results available within an average of seven days as of May 15 and three days by September 1 | Cycle time for licensed early education programs to receive written results following routine licensing visits = 7.77 days |