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The Executive Office of Public Safety and Security (EOPSS) FY20 data-driven performance

Learn how EOPSS uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOPSS has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they're performing on this page.

EOPSS' Fiscal Year 2020 performance

Sex Offender Registry Board (SORB)

FY20 Metric FY20 Target FY20 Current Performance
Create electronic offender files for all active offenders 80% conversion for all active offenders files. For all active current offenders electronic binders have been created. Document conversion ongoing.
Reduce total number of pending petitioner initiated reclassification petitions Reduce by 45% (427) pending petitioner initiated reclassification petitions. Current number of petitioner-initiated reclassifications pending stands at 485, representing a 37.5% reduction to date.

Department of Correction (DOC)

FY20 Metric FY20 Target FY20 Current Performance
Increase the percentage of eligible inmates that participate in Medication Assisted Treatment (MAT) prior to release Continue to increase up to 20%. When MATRI and MAT are aggregated a total of 162 inmates received MAT/MATRI services in the first half of FY20
Decrease the clinical recidivism rate for Section 35 offenders at the relocated MASAC at MCI-Plymouth Decrease the readmission/recidivism rate for MASAC at MCI-Plymouth by 2% in FY18, which amounts to a 20% reduction. Readmission rate decrease from FY19 rate of 8.9% to 8.8% in the first quarter of FY20
Increase the use of external stakeholders Increase by 30% in FY20. Increase flow and distribution of actionable intelligence by 40% in FY20. Increase the use of external stakeholders to include local, state, and federal law enforcement agencies. Current baseline is 0-2.5%. Additionally, create a correctional intelligence center to improve the flow of information between the Office of Investigative Services and institutions throughout DOC. Current baseline is 0-2.5%. Achieved target to increase use of external stakeholders by 30%
Continue utilizing distance and eLearning to make employee orientation more efficient and reduce Recruit & Industrial Instructor (II) Training Programs using eLearning Decrease the amount of time staff are away from their assigned facilities. Reduce RTP from 10 weeks to 8 weeks. Reduce Industrial Instructor Academy from 5 weeks to 4 weeks. Achieved targets by reducing employee orientation eLearning course for new recruits to 8 weeks and Industrial Instructors to 4 weeks
Reduce the average length of stay of male placements in Restrictive Housing Reduce the average length of stay in Restrictive Housing for male placement by 5% The baseline for this is 19 days, based on first 6 months of FY19. Based on the average number of if dates of males released from restrictive housing in FY19 (17.79 days) and the average number of days of males released from restrictive housing in the first half of FY2020 (16.61 days), we achieved a reduction of 1.2 days or 7% of average length of stay between the two years.
Reduce the number of male placements in Restrictive Housing Reduce the number of male placements in Restrictive Housing by 5% (down to approximately 5,452). The baseline for this is 2,869, based on first half of FY19 and with FY19 projected to be 5,738. Based on the number of male inmates in restrictive housing in FY19 (5,207) and the number of male inmates in restrictive housing in the first half of FY2020 (2,365), we achieved a reduction of 477 or 9% of inmates in restrictive housing between the two years (2,365x2/4,730)

State 911 Department (E911)

FY20 Metric FY20 Target FY20 Current Performance
Number of Regional Public Safety Answering Points (PSAPs) in Commonwealth Renewed commitment to support and work with local cities and towns to regionalize 911 call taking, thus increasing the number of regional PSAPs to 30. 3 regional PSAPs have been added
Total number of Public Safety Answering Points (PSAPs) in the Commonwealth While working to increase regionalization, also targeting a reduction in the number of PSAPs to 225. The number has been reduced to 228
Wireless 911 Direct Have all PSAPs in the Commonwealth answering wireless calls directly. All but 1 PSAP (Waltham) is answering wireless 911 calls directly
Timeframe for grant reimbursements Maintain the same reimbursement rate for FY20. The 30-day timeframe has been maintained

Executive Office of Public Safety Information and Security

FY20 Metric FY20 Target FY20 Current Performance
Ensure the availability of processing capabilities To maintain infrastructure and applications available 99.99% during peak business hours and improve to no less than 98.5% time during non-peak business hours (inclusive of scheduled downtime for maintenance). (No longer tracked by EOPSS, moved to EOTSS)
Timely response to business requests for new services or features Improve response time from 30 days to 20 days for business requests for IT new services or applications. (No longer tracked by EOPSS, moved to EOTSS)

Office of the Chief Medical Examiner (OCME)

FY20 Metric FY20 Target FY20 Current Performance
Turnaround time for completion of death certificates and autopsy reports 90% of autopsy reports (and death certificates) completed in 90 days for CY19. 90.3% of autopsies completed in 90 days
Backlog in both death certificates and autopsy reports for calendar years 2011 through 2016 Reduce the OCME work product backlog now consisting of 1,181 unfinished cases from 2012 to 2017 by an additional 30% in CY19. The backlog work product has been reduced by 40%
Decedent Release Portal Have 85% of all funeral homes using the newly developed online Decedent Release Portal. 100% of funeral homes have been onboarded

Massachusetts State Police Crime Laboratory (MSPCL)

FY20 Metric FY20 Target FY20 Current Performance
Ensure the timely completion of Post-Mortem Toxicology Testing Continue to complete 90% of Post-Mortem Toxicology cases within 90 days  Turnaround time for all Post-Mortem Toxicology cases tested at the Crime Lab was less than 90 days
Increase Biological Screening rates of Reported Sexual Assault Cases Screen and conduct DNA analysis within 30 days of submission to the crime laboratory. 100% of current sexual assault evidence collection kits are screened for biological evidence in under 30 days and approximately 72% of the samples immediately eligible for DNA are processed in under 45 days.
Reduce the backlog of Drug Identification Cases Return approximately 4,000 cases The laboratory returned 5,923 drug cases last year

Department of Criminal Justice Information Services (DCJIS)

FY20 Metric FY20 Target FY20 Current Performance
Screen CORI records in the iCORI Record Screening queue within 2 business days. Increase screening to 94% of CORI records in the iCORI Record Screening queue within 2 business days and 75% screened in 1 business day Exceeded metric - the screening time has been reduced to 17 hours
Respond to microfilm record requests within 4 business days Increase response to 92% of microfilm record requests within 4 business days and increase response to 68% within 1 business day Exceeded metric - the response time has been reduced to 1.5 days
Process Background Record Check (BRC) requests from state agencies within 24 hours Increase response to 85% of BRC requests within 24 hours Exceeded metric - 95% are responded to within 24 hours
Increase community outreach Maintain outreach to 16% of iCORI user community with training. Exceeded metric - FY20 YTD, 524 iCORI users have been trained, increasing outreach by 34% over 392 users trained in 2019

Office of Grants and Research (OGR)

FY20 Metric FY20 Target FY20 Current Performance
Create new public safety-related grant opportunities Apply for 6 new public safety-related grant opportunities OGR has met this metric

Municipal Police Training Committee (MPTC)

FY20 Metric FY20 Target FY20 Current Performance
Recruit police officers graduating with a cumulative test score of 90% or higher Maintain 90% or more students officers achieving an overall score of 90% or higher during their recruit (new officer) training The MPTC is projected to maintain an average grade of 86.98 and a median of 87.49
Increase in-service training performance Maintain 100% of veteran (incumbent) police officers who rate their mandatory in-service training as 4 or above. The MPTC is projected to accomplish this objective by achieving a rating of 4.2 overall

Department of Fire Services (DFS)

FY20 Metric FY20 Target FY20 Current Performance 
Decrease Hazardous Materials Team response times Achieve a response time of 44.90 minutes.  FY20 response time is currently at 52.15
Increase fulfillment rate of the Boiler &  Pressure Vessel Program Certificate Maintain 86% certificate fulfillment rate. Current rate is at 82% 
Increase the Fire Safety Division's Certificate Compliance Rate Maintain the inspections of 20% of AST Tanks per year. On track to accomplish goal
Increase online course offerings at the Massachusetts Fire Academy Increase online course offering to 15 courses 14 online courses currently added 
Number of students completing courses delivered by the Massachusetts Fire Academy Increase the number of students completing courses delivered by the Massachusetts Fire Academy by an additional 5%. A 3.6% increase was achieved over the same period.  13,679 students completed training during FY19.

Massachusetts National Guard (MANG)

FY20 Metric FY20 Target FY20 Current Performance
Maintain a swift and safe response rate to emergencies across the Commonwealth Remain a 90% Ready, Resilient, and Available Army and Air National Guard able to serve and protect the citizens of the Commonwealth Sustained 90% Ready to date

Massachusetts Emergency Management Agency (MEMA)

FY20 Metric FY20 Target FY20 Current Performance
Increase the number of residents and public safety partners who receive MEMA's situational awareness statements, emergency information/alerts, and preparedness messages Increase the number of message recipients by 10% to 172,757 users. 111 Situational Awareness Statements sent; 2,706 recipients per SAS. Total recipients is 300,366. Twitter followers: 100,402 (5.1% increase). Facebook followers: 73,572 (3.3% increase). Next-door followers: 520,272 (39% increase).
Increase the number of participants in MEMA sponsored training and exercise programs. Increase participation in MEMA sponsored training and exercise programs by 5% to 2,733 participants. 129 classes held; 3,169 participants. 14% increase.

Massachusetts State Police (MSP)

FY20 Metric FY20 Target FY20 Current Performance
Increase Automatic Vehicle Locator (AVL) Technology Install AVL technology in 100% of State Police vehicles (marked, unmarked and semi marked) AVL technology has been installed in all State Police vehicles. 
Implement Body Camera Program Implement 6-month Body Camera Pilot with 4 vendors and 100 sworn members. The Body Camera Pilot completed September 20, 2019 and the final report was released January 7, 2020
Utilize Digital Recording in Booking Space Install consistent digital recording devices in the 37 booking areas within the MSP barracks. Currently in-process

Massachusetts Parole Board (PAR)

FY20 Metric FY20 Target FY20 Current Performance
Decrease the % of inmates waiving or postponing their parole hearing Target for FY2020 remains to reduce the number to below 50% in HOC's and 40% in DOC. In the first half of FY2020 (7/1/19-12/31/19), there was a waiver/postponement rate of 36% for hearings held in a DOC facility and 52% for hearings held in a HOC facility. Please note that this is based off of institutional release hearings where the inmate waived or postponed. 
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