- If you have questions about our training programs, please contact Programs Director, Monna.wallace@mass.gov.
- The scheduled trainings on the below calendars are only available for newly hired staff at a Massachusetts 9-1-1 call center.
- If you are an ACD PSAP, please email 911training@mass.gov for class dates.
- (*9-1-1 PSAP PERSONNEL ONLY!!!!) If you are looking to attend an ADMIN training, please email 911training@mass.gov for dates.
- If you are a civilian that is NOT hired by a 9-1-1 center & are interested in becoming a 9-1-1 dispatcher, please scroll down below to the information regarding the Telecommunicator Certification Program (TCP) for more information.
- Additional classes can be added based on demand. Please contact 911training@mass.gov
Not If - But When. Continuity of Operations Plan (COOP) Workshop
This is a 2 hour VIRTUAL workshop designed to help create and fine tune COOPs for 9-1-1 Professionals.
Not If - But When COOP Workshop Application
How it Works: NG911 Call Routing
This is a 2 hour VIRTUAL workshop on NG911 call routing and the Massachusetts NG911 system.
How it Works: NG911 Call Routing Application
Public Safety Communications Academy (PSCA):
65th Public Safety - Milford Training Facility: September 21, 2026 - October 23, 2026 8:30AM - 4:30PM Orientation: Friday September 18, 2026 1:00PM
65th Public Safety Communications Academy Application
66th Public Safety - Milford Training Facility: November 16, 2026 - December 18, 2026 8:30AM - 4:30PM Orientation: Thursday November 12, 2026 1:00PM
66th Public Safety Communications Academy Application
67th Public Safety - Milford Training Facility: March 17, 2027 - April 16, 2027 8:30AM - 4:30PM Orientation: Thursday March 11, 2027 1:00PM
67th Public Safety Communications Academy Application
July 2026
| NG911 Classes |
|---|
| July 1 & 2, 2026 Milford 8:30am-4:30pm |
| July 1 & 2, 2026 Middleboro 8:30am-4:30pm |
| July 1 & 2, 2026 Springfield 8:30am-4:30pm |
| July 1 & 2, 2026 Billerica 8:30am-4:30pm Class is Full |
| July 9 & 10, 2026 Milford 8:30am-4:30pm Class is FULL |
| July 13 & 14 Billerica 8:30am-4:30pm |
| July 16 & 17 Middleboro 8:30am - 4:30pm |
| July 20 & 21 Springfield 8:30am - 4:30pm |
| July 20 & 21 Milford 8:30am - 4:30pm |
| July 22 & 23 Middleboro 8:30am - 4:30pm |
| APCO PST Classes |
|---|
| July 6-10 Billerica 8:30am - 4:30pm |
| July 7-10 + 13 Middleboro 8:30am - 4:30pm |
| July 13-17 Milford 8:30am - 4:30pm |
| July 13-17 Springfield 8:30am - 4:30pm |
| July 27-31 Milford 8:30am - 4:30pm |
| NG 9-1-1 Refresher Classes |
|---|
| July 27, 2026 Billerica 8:30am - 4:30pm |
| July 28, 2026 Milford 8:30pm - 4:30pm |
| July 29, 2026 Springfield 8:30am - 4:30pm |
| July 30, 2026 Middleboro 8:30am - 4:30pm |
August 2026
| NG 9-1-1 Classes |
|---|
| August 3 & 4, 2026 Springfield 8:30am - 4:30pm |
| August 5 & 6,2026 Milford 8:30pm - 4:30pm |
| August 10 & 11,2026 Middleboro 8:30am - 4:30pm |
| August 13 & 14, 2026 Billerica 8:30am - 4:30pm |
| August 13 & 14, 2026 Milford 8:30am - 4:30pm |
| August 17 & 18, 2026 Springfield 8:30am - 4:30pm Class is FULL |
| August 19 & 20, 2026 Middleboro 8:30am - 4:30pm |
| August 25 & 26, 2026 Billerica 8:30am - 4:30pm |
| APCO PST Classes |
|---|
| August 3-7, 2026 Middleboro 8:30am - 4:30pm |
| August 3-7, 2026 Billerica 8:30am - 4:30pm |
| August 10-14, 2026 Springfield 8:30am - 4:30pm |
| August 17-21, 2026 Milford 8:30am - 4:30pm |
| August 24-28, 2026 Middleboro 8:30am - 4:30pm |
| NG 9-1-1 Refresher Classes |
|---|
| August 31, 2026 Billerica 8:30am - 4:30pm |
| August 31, 2026 Milford 8:30am - 4:30pm |
| August 31, 2026 Springfield 8:30am - 4:30pm |
| August 31, 2026 Middleboro 8:30am - 4:30pm |
September 2026
| NG 9-1-1 Classes |
|---|
| September 1 & 2 Middleboro 8:30am - 4:30pm |
| September 1 & 2 Springfield 8:30am - 4:30pm |
| September 2 & 3 Milford 8:30am - 4:30pm |
| September 2 & 3 Billerica 8:30am - 4:30pm |
| September 8 & 9 Middleboro 8:30am -4:30pm |
| September 8 & 9 Springfield 8:30am - 4:30pm |
| September 10 & 11 Springfield 8:30am - 4:30pm |
| September 10 & 11 Milford 8:30am - 4:30pm |
| September 14 & 15 Milford 8:30am - 4:30pm |
| September 15 & 16 Middleboro 8:30am - 4:30pm |
| September 17 & 18 Billerica 8:30am - 4:30pm |
| September 17 & 18 Milford 8:30am - 4:30pm |
| September 21 & 22 Billerica 8:30am - 4:30pm |
| September 24 & 25 Middleboro 8:30am - 4:30pm |
| APCO PST Classes |
|---|
| September 14-18 Springfield 8:30am – 4:30pm |
| September 21-25 Milford 8:30am – 4:30pm |
| September 28- October 2 Middleboro 8:30am – 4:30pm |
| September 28- October 2 Billerica 8:30am – 4:30pm |
| NG Refreshers |
|---|
| September 23 Springfield 8:30am – 4:30pm |
| September 25 Billerica 8:30am – 4:30pm |
| September 30 Milford 8:30am – 4:30pm |
| September 30 Middleboro 8:30am – 4:30pm |
October
| NG911 Classes |
|---|
| October 5 & 6 Milford 8:30am -4:30pm |
| October 5 & 6 Springfield 8:30am -4:30pm |
| October 7 & 8 Middleboro 8:30am -4:30pm |
| October 13 & 14 Billerica 8:30am -4:30pm |
| October 13 & 14 Milford 8:30am -4:30pm |
| October 13 & 14 Middleboro 8:30am -4:30pm |
| October 15 & 16 Milford 8:30am -4:30pm |
| October 22 & 23 Springfield 8:30am -4:30pm |
| October 26 & 27 Springfield 8:30am -4:30pm |
| October 28 & 29 Milford 8:30am -4:30pm |
| APCO PST Classes |
|---|
| October 5-9 Springfield 8:30am -4:30pm |
| October 19-23 Middleboro 8:30am -4:30pm |
| October 26-30 Milford 8:30am -4:30pm |
| October 26-30 Billerica 8:30am -4:30pm |
| NG Refreshers |
|---|
| October 19 Billerica 8:30am -4:30pm |
| October 19 Milford 8:30am -4:30pm |
| October 29 Middleboro 8:30am -4:30pm |
| October 30 Springfield 8:30am -4:30pm |
November
| NG911 Classes |
|---|
| November 4 & 5 Milford 8:30am -4:30pm |
| November 9 & 10 Billerica 8:30am -4:30pm |
| November 9 & 10 Middleboro 8:30am -4:30pm |
| November 9 & 10 Springfield 8:30am -4:30pm |
| November 12 & 13 Milford 8:30am -4:30pm |
| November 12 & 13 Billerica 8:30am -4:30pm |
| November 16 & 17 Middleboro 8:30am -4:30pm |
| November 23 & 24 Springfield 8:30am -4:30pm |
| APCO PST Classes |
|---|
| November 2-6 Springfield 8:30am -4:30pm |
| November 2-6 Middleboro 8:30am -4:30pm |
| November 16-20 Milford 8:30am -4:30pm |
| November 16-20 Billerica 8:30am -4:30pm |
| NG Refreshers |
|---|
| November 25 Billerica 8:30am -4:30pm |
| November 25 Springfield 8:30am -4:30pm |
| November 27 Milford 8:30am -4:30pm |
| November 27 Middleboro 8:30am -4:30pm |
IN-PERSON Training Applications
APCO Public Safety Telecommunicator IN-PERSON Training Application
APCO Fire Service Communications IN-PERSON Training Application
APCO Law Enforcement IN-PERSON Training Application
APCO Communications Training Officer (CTO) IN-PERSON Training Application
Next Generation 9-1-1 NEW HIRE IN-PERSON Training Application
State 911 Department Behavioral Health Hosted Trainings
To learn more about the State 911 Department's Behavioral Health Hosted Trainings, and for applications click .
Behavioral Health Help Line (BHHL) Job Aid, Information, and FAQ
The BHHL went live on Tuesday, January 3, 2023, and is a valuable resource that can be used in times of a 9-1-1 caller requiring behavioral health assistance. The BHHL is now available 24/7/365 by calling or texting 833-773-2445 or online via chat at masshelpline.com.
Behavioral Health Help Line Information
Behavioral Health Help Line Job Aid
Multi Line Telephone Systems (MLTS) Workshop for Managers, Dispatchers and I.T. Personnel
State 911 Departments Systems Specialists, Joe Hickey and Charlie Ashworth will conduct an on-line presentation and discussion about what Multi Line Telephone Systems (MLTS) are and how they affect location information for 9-1-1 calls that route into our PSAPs. Other topics will include what needs to be done to remedy the MLTS issue and the assistance that we need from our PSAPs to make it successful. Regulations both Federal and State, will also be covered as well as the PSAPs authority to conduct test calls with local businesses and the State 911 Departments new MLTS compliance program.
Wednesday February 18, 1 to 3PM
Wednesday March 18, 1 to 3PM
Wednesday April 22, 1 to 3PM
MLTS (Multi-Line Telephone System) Training Application
*Certified Telecommunicators will receive credit for 2 hours of continuing education.
ECaTs Training Webinars
Training for PSAP Administrators, Managers & Supervisors ONLY.
ECaTS is a new, web-based Emergency Call Tracking System that is now available to Massachusetts PSAPs. The system is actively collecting data from 9-1-1 call handling equipment, to provide actionable information on data like answer times, call transfer details, call and more.
These trainings are web-based, and are conducted every Tuesday from 10am-12pm. To register, please fill out the application and send to 911training@mass.gov and details and webinar dates will be emailed back to you with further instructions.
Telecommunicator Certification Program (TCP)
The Telecommunicator Certification Program provides free of charge certifications to civilians in Massachusetts interested in becoming a 9-1-1 telecommunicator. The two certifications being offered through the TCP are mandatory certifications necessary to become a certified telecommunicator in Massachusetts: the 40-hour APCO Public Safety Telecommunicator course and a 2-day NG9-1-1 equipment training course .
If you are interested in learning more about the TCP you must attend a 2-hour informational workshop that will explain the program. Workshop dates below. For a workshop application, email 911training@mass.gov
Request PSAP In-House Training Forms
Contact
Phone
Open M-F 8am-5pm (FOR NON-EMERGENCIES)
Fax
Please send all training applications to this fax number