If you have questions about our training programs, please contact Programs Director, Monna.email@example.com.
The scheduled trainings on the below calendars are only available for newly hired staff at a Massachusetts 9-1-1 call center.
If you are an ACD PSAP, please email firstname.lastname@example.org for class dates.
Telecommunicator Certification Program (TCP)
The Telecommunicator Certification Program provides free of charge certifications to civilians in Massachusetts interested in becoming a 9-1-1 telecommunicator. The two certifications being offered through the TCP are mandatory certifications necessary to become a certified telecommunicator in Massachusetts: the 40-hour APCO Public Safety Telecommunicator course and a 2-day NG9-1-1 equipment training course .
If you are interested in learning more about the TCP, please see the dates listed below to attend a 2-hour informational workshop that will explain the program. Please email email@example.com to reserve a seat. A confirmation email will be sent back to you confirming that you are registered for the workshop.
Workshop Session 1: Monday, November 7, 2022 at 10:30AM-12:30PM in Springfield, MA
Workshop Session 2: Monday, November 14, 2022 at 10:30AM-12:30PM in Maynard, MA
Workshop Session 3: Monday, November 21, 2022 at 10:30AM-12:30PM in Middleboro, MA
Multi Line Telephone Systems (MLTS) Workshop for Managers, Dispatchers and I.T. Personnel
State 911 Departments Systems Specialists, Joe Hickey and Charlie Ashworth will conduct an on-line presentation and discussion about what Multi Line Telephone Systems (MLTS) are and how they affect location information for 9-1-1 calls that route into our PSAPs. Other topics will include what needs to be done to remedy the MLTS issue and the assistance that we need from our PSAPs to make it successful. Regulations both Federal and State, will also be covered as well as the PSAPs authority to conduct test calls with local businesses and the State 911 Departments new MLTS compliance program.
September 29, 2022 @1pm Virtual
October 12, 2022 @1pm Virtual
October 27, 2022 @1pm Virtual
November 10, 2022 @1pm Virtual
November 29, 2022 @1pm Virtual
December 14, 2022 @1pm Virtual
December 28, 2022 @1pm Virtual
*Certified Telecommunicators will receive credit for 2 hours of continuing education.
ECaTs Training Webinars
Training for PSAP Administrators, Managers & Supervisors ONLY.
ECaTS is a new, web-based Emergency Call Tracking System that is now available to Massachusetts PSAPs. The system is actively collecting data from 9-1-1 call handling equipment, to provide actionable information on data like answer times, call transfer details, call and more.
These trainings are web-based, and are conducted every Tuesday from 10am-12pm. To register, please fill out the application and send to firstname.lastname@example.org and details and webinar dates will be emailed back to you with further instructions.