*Please note, effective May 2, 2022 the APCO PST 5-day class will be held back in the classroom at State 911 Department training facilities.*
If you have questions about our training programs, please contact Programs Director, Monna.wallace@mass.gov.
The scheduled trainings on the below calendars are only available for newly hired staff at a Massachusetts 9-1-1 call center.
May 2022
June 2022
APCO Public Safety Telecommunicator Training Application - VIRTUAL TRAINING APPLICATION
APCO Public Safety Telecommunicator IN-PERSON Training Application
Next Generation 9-1-1 NEW HIRE IN-PERSON Training Application
Next Generation 9-1-1 REFRESHER Training Application
Admin IN-PERSON Training Application
If you are an ACD PSAP, please email 911training@mass.gov for class dates.
Telecommunicator Certification Program (TCP)
The Massachusetts State 911 Department is hosting a Telecommunicator Certification Program (TCP). The TCP provides free of charge training to civilians in Massachusetts interested in becoming a 9-1-1 telecommunicator. The two classes being offered through the TCP are mandatory certifications to become a certified telecommunicator in Massachusetts: the 40-hour APCO Public Safety Telecommunicator course and a 2-day NG9-1-1 equipment training course. If you are interested in learning more about the TCP, please email 911training@mass.gov.
Multi Line Telephone Systems (MLTS) Workshop for Managers, Dispatchers and I.T. Personnel
State 911 Departments Systems Specialists, Joe Hickey and Charlie Ashworth will conduct an on-line presentation and discussion about what Multi Line Telephone Systems (MLTS) are and how they affect location information for 9-1-1 calls that route into our PSAPs. Other topics will include what needs to be done to remedy the MLTS issue and the assistance that we need from our PSAPs to make it successful. Regulations both Federal and State, will also be covered as well as the PSAPs authority to conduct test calls with local businesses and the State 911 Departments new MLTS compliance program.
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April 13, 2022 @ 1pm Virtual
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April 28, 2022 @ 1pm Virtual
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May 11, 2022 @ 1pm Virtual
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May 24, 2022 @ 10am Virtual
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June 9, 2022 @ 1pm Virtual
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June 21, 2022 @ 10am Virtual
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July 14, 2022 @ 1pm Virtual
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July 28, 2022 @10am Virtual
MLTS (Multi-Line Telephone System) Training Application
*Certified Telecommunicators will receive credit for 2 hours of continuing education.
ECaTs Training Webinars
Training for PSAP Administrators, Managers & Supervisors ONLY.
ECaTS is a new, web-based Emergency Call Tracking System that is now available to Massachusetts PSAPs. The system is actively collecting data from 9-1-1 call handling equipment, to provide actionable information on data like answer times, call transfer details, call and more.
These trainings are web-based, and are conducted every Tuesday from 10am-12pm. To register, please fill out the application and send to 911training@mass.gov and details and webinar dates will be emailed back to you with further instructions.