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View E9-1-1 upcoming classes

Please see the training calendar below for the upcoming classes.

Effective October 4, 2021, the State 911 Department resumed live training at our training facilities located in Middleboro, Maynard and Springfield.  Class sizes have be reduced and students that are not vaccinated will be required to wear a mask. 

If you have questions about our training programs, please contact Programs Director,

The scheduled trainings on the below calendars are only available for newly hired staff at a Massachusetts 9-1-1 call center.

November 2021

Training Calendar

December 2021

Training Calendar


APCO Public Safety Telecommunicator IN PERSON Training Application

Next Generation 9-1-1 NEW HIRE IN-PERSON Training Application

Next Generation 9-1-1 REFRESHER Training Application

Academy IN PERSON Application

If you are an ACD PSAP, please email for class dates. 

Telecommunicator Certification Program (TCP)

The Massachusetts State 911 Department is hosting a Telecommunicator Certification Program (TCP). The TCP provides free of charge training to civilians in Massachusetts interested in becoming a 9-1-1 telecommunicator. The two classes being offered through the TCP are mandatory certifications to become a certified telecommunicator in Massachusetts: the 40-hour APCO Public Safety Telecommunicator course and a 2-day NG9-1-1 equipment training course. If you are interested in learning more about the TCP, we invite you to attend one of the informational workshops listed below. To register for a workshop and obtain an application, please email

TCP Dates


Multi Line Telephone Systems (MLTS) Workshop for Managers, Dispatchers and I.T. Personnel

State 911 Departments Systems Specialists, Joe Hickey and Charlie Ashworth will conduct an on-line presentation and discussion about what Multi Line Telephone Systems (MLTS) are and how they affect location information for 9-1-1 calls that route into our PSAPs.  Other topics will include what needs to be done to remedy the MLTS issue and the assistance that we need from our PSAPs to make it successfulRegulations both Federal and State, will also be covered as well as the PSAPs authority to conduct test calls with local businesses and the State 911 Departments new MLTS compliance program.

Tuesday, October 5, 2021 - 10:00AM-12:00PM

Monday, November 10, 2021 - 1:00PM-3:00PM

Monday, November 12, 2021 - 10:30AM-12:30PM

Monday, December 6, 2021 - 10:00AM-12:00PM

Tuesday, December 7, 2021- 10:00AM-12:00PM

MLTS (Multi-Line Telephone System) Training Application

*Certified Telecommunicators will receive credit for 2 hours of continuing education.

ECaTs Training Webinars

Training for PSAP Administrators, Managers & Supervisors ONLY.

ECaTS is a new, web-based Emergency Call Tracking System that is now available to Massachusetts PSAPs. The system is actively collecting data from 9-1-1 call handling equipment, to provide actionable information on data like answer times, call transfer details, call and more

These trainings are web-based, and are conducted every Tuesday from 10am-12pm.  To register, please fill out the application and send to and details and webinar dates will be emailed back to you with further instructions.

Request PSAP In-House Training Forms