If you are an ACD PSAP, please email firstname.lastname@example.org for class dates.
*Please note, applications MUST BE received by the State 911 Department 10 business days prior to the class.*
Virtual Training Platform Information
PSAP In-house Workshop Application, Dates & Times
Please use the PSAP In-House Trainer Workshop Application to register for one of the dates and times listed below. Additional dates and times will be added as needed.
Designated PSAP In-house Trainer Information –
The State 911 Department has developed a virtual learning environment in an effort to assist PSAPs with certifying personnel remotely. In order to meet the minimum training requirements set-forth in the State 911 Department’s CMRs, the Department will begin hosting the following classes through a virtual platform:
- Basic Public Safety Telecommunicator course (APCO PST 7th edition)
- A two-day, NG9-1-1 New Hire Equipment Training course
Virtual training will require full participation of a “PSAP In-House Trainer”. Each PSAP is asked to designate one or more PSAP In-house Trainer(s) to work with the State 911 Department’s Programs Division in certifying PSAP personnel. The In-house Trainer must be a certified E9-1-1 telecommunicator. The State 911 Department has posted a schedule above for the 2-hour workshops that will explain the role and responsibility of the PSAP In-House Trainer. It is strongly suggested that PSAPs select one or more candidates to attend this workshop.
ECaTs Training Webinars
Training for PSAP Administrators, Managers & Supervisors ONLY.
ECaTS is a new, web-based Emergency Call Tracking System that is now available to Massachusetts PSAPs. The system is actively collecting data from 9-1-1 call handling equipment, to provide actionable information on data like answer times, call transfer details, call and more.
These trainings are web-based, and are conducted every Tuesday from 10am-12pm. To register, please fill out the application and send to email@example.com and details and webinar dates will be emailed back to you with further instructions.