View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1.

Handling Mental Health, Cognitive Impairment & Substance Abuse Calls for 911 Call Takers. The Natick Police Department will host this course on Friday, October 30, 2026 from 8:00am to 4:00pm. The cost of this course is $225. The number of mental health calls is on the rise. Substance abuse poses special challenges for first-responders and 911 call takers need to be ready. This course familiarizes call takers with a wide variety of mental health disorders, cognitive impairments and substance abuse disorders. This course explains appropriate responses, available resources and legal aspects surrounding these types of calls. This course is approved for continuing education and satisfies the behavioral health requirement. Registration link provided here. If you have any questions please reach out to Matt Howe at [e-mail].
 

CIT for Dispatchers – November 18th  2026 0800-1600 HRS at the Dedham Police Department The Emergency 911 Dispatch CIT is an eight hour course designed for Emergency 911 Dispatch personnel who have already completed Mental Health First Aid for Public Safety. This training is intended to provide additional mental health training to dispatch personnel from law enforcement agencies who have adopted the CIT model. This training will provide an abbreviated companion training to the 40 hour CIT training completed by many police officers. The E911 CIT will focus on “real world” implementation of mental training within the CIT model and will build upon the knowledge attendees obtained from Mental Health First Aid for First Responders. It will examine the vital role E911 Dispatchers play in successfully implementing CIT responses to situations involving individuals with mental illness as well as other vulnerable populations. E911 Dispatchers who complete this training will have a comprehensive overview of CIT response from the initial call to the follow and or referral. It will also address the mental health of E911 Dispatchers

MENTAL HEALTH & WELLNESS FOR PUBLIC SAFETY PROFESSIONALS A course for all First Responders and 911 Call-Takers November 30, 2026 – Hopkinton Police Department | 8AM – 4PM Constant exposure to trauma, harm and death, impacts all public safety professionals greatly. As suicide rates and 
mental illnesses rise, it is more important than ever to understand the impacts of the unique stressors faced by all public safety professionals and learn ways to mitigate the impact. This course will do just that. One approach in understanding mental wellness is to understand the components that make up wellness, such as cognitive health, 
emotional health, and behavioral health. In this 8-hr interactive course, we will discuss the unique stressors faced by public safety professionals along with 
many other important topics. This course will start from the perspective of a brand-new first responder and 911 call taker and follow their career to a more senior perspective. The course will examine individual agency’s culture as it relates to mental wellness and suicide prevention. Given the daily stressors in public safety, this course is critically 
important. Constant exposure to trauma, harm and death, impacts all public safety professionals greatly. As suicide rates and mental illnesses rise, it is more important than ever to understand the impacts of the unique stressors faced by all public safety professionals and learn ways to mitigate the impact. This course will do just that. One approach in understanding mental wellness is to understand the components that make up wellness, such as cognitive health, emotional health, and behavioral health. In this 8-hr interactive course, we will discuss the unique stressors faced by public safety professionals along with many other important topics. This course will start from the perspective of a brand-new first responder and 911 call taker and follow their career to a more senior perspective. The course will examine individual agency’s culture as it relates to mental wellness and suicide prevention. Given the daily stressors in public safety, this course is critically important. Fax registrations to [phone] or Scan and email to [e-mail] Call [phone] for more Information. To get an application Click HERE

Handling Mental Health, Cognitive Impairment, & Substance Abuse Calls for 911 Call-Takers October 30, 2026 Natick PD December 8, 2026 Hopkinton PD 8AM to 4PM Fee: $225 each. Course Overview: The number of mental health related calls is on the rise. Substance abuse, particularly the current heroin epidemic, poses special challenges for first responders. 911 Call-takers need to be familiar with a wide variety of mental health disorders, cognitive impairments and substance abuse disorders, the appropriate types of responses, available resources, and the legal aspects of responding to these sensitive types of calls. This eight-hour course is designed to ensure that 911 call-takers are knowledgeable and prepared on how to best handle these types of sensitive, and potentially dangerous, calls. Fax registrations to [phone] or Scan and email to [e-mail] Call [phone] for more Information To get an application Click HERE

De-escalation for Mental Health Calls: A course for First-Responders & 911 Call-Takers December 10, 2026 “A compassionate approach for assessing, de-escalating, problem-solving and resolving mental health crisis situations.” In the ever-changing roles of law enforcement, EMT’s, Firefighters and 911 call-takers, it is more important than ever for all first-responders to learn the tools and techniques on how to successfully de-escalate people in crisis with non-violent tactics. This training will provide you with a comprehensive approach on how to compassionately use these strategies for a successful crisis intervention, especially those with mental illness and developmental disabilities. December 10, 2026 – Sandwich Police Department at 8:00 AM – 4PM Fee: $225 Fax registrations to [phone] or email to [e-mail]  Call [phone] for more Information or visit HanrahanConsulting.com.