View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1. 

First Responder Wellness with ACT & PACE training Tuesday September 15,2026. 8:00AM - 12:00PM. This training provides a comprehensive overview of key statistics and emerging themes related to trauma and suicide for first responders. The program includes de-escalation component designed to equip individuals with skills to manage heightened situations, particularly in peer interactions. A central focus of this training is fostering resilience and overall well-being to support both personal and organizational health. This class is hosted by the Plymouth County Sheriff's Office at 24 long Pond Rd. Plymouth . This class is approved for 4 hours of behavioral health continuing education. Contact ADS Jim Creed at [e-mail] to register. 

Emotional Survival for Communications Personnel - Cost: $239.00 per attendee  Where: Department of Fire Services - Springfield Campus, 100 Grochmal Ave, Indian Orchard, MA 01151  When: September 17, 2026  To Register: Please go to www.srrtraining.com and register online  Check-in first day only: 7:30 AM – 8:00 AM Class Hours: 8:00 AM – 4:00 PM  Purchase Orders and/or Checks Should be Sent to: SRR Traffic Safety Consulting, LLC, 7 Marion Avenue, Andover, MA 01810  Inquiries can be Directed to: Chief Reggie Redfern (Ret.) Phone: [phone] Email: [e-mail]  Jillian Madison-Wilson, Training/IT Coordinator Phone: [phone]  Email: [e-mail]. Recently, considerable attention has been given to the emotional well-being of law enforcement officers, yet one of the most critical links in the law enforcement process remains overlooked. Communications personnel are the first and primary contact for victims needing law enforcement, medical aid, or fire service responses. In many instances, the communicators determine the difference between life and death, yet they are left with only the crisis portion of the story. While officers see the end result, communicators are deprived of that closure, leading to a significant emotional toll that accumulates until it erupts. Emotional Survival for Communications Personnel will examine the hard facts of the job and provide tips and tools for handling the calls that dispatchers will encounter for years. All emergency response personnel are at risk for emotional death, and communicators are no exception. This 8-hour course will bring the real world into the classroom, giving your communicators the skills and knowledge to recognize the signs of crisis in themselves and their co-workers and the intervention tools to help. 

The Supervisor’s Role in Eliminating Emotional Stress for Communications Personnel - Cost:$239.00 per attendee 
Where: Department of Fire Services - Springfield Campus, 100 Grochmal Ave, Indian Orchard, MA 01151  When: September 18, 2026  To Register: Please go to www.srrtraining.com and register online Check-in first day only: 7:30 AM – 8:00 AM Class Hours: 8:00 AM – 4:00 PM  Purchase Orders and/or Checks Should be Sent to: SRR Traffic Safety Consulting, LLC, 7 Marion Avenue, Andover, MA 01810  Inquiries can be Directed to: Chief Reggie Redfern (Ret.) Phone: [phone] Email: [e-mail]  Jillian Madison-Wilson, Training/IT Coordinator Phone: [phone]  Email: [e-mail]. This class is open to law enforcement, fire personnel, EMT’s, correctional officers, and security guards.  Emotional survival is a very real, critical, and often overlooked necessity for public safety dispatchers. Due to constant exposure to traumatic  incidents, vicarious trauma, and high-stakes pressure, dispatchers must actively manage their mental health to prevent burnout, compassion fatigue, and long-term psychological damage. As difficult as it may be for a dispatch supervisor to initially recognize these ailments, as they are not 
therapists, their role is to recognize and minimize those stresses. Supervisors in communication roles act as vital links between management and staff, requiring effective message delivery, emotional support, and trauma-informed guidance to prevent burnout. Emotional resilience depends on encouraging open dialogue, modeling calm behavior, and applying structured support strategies to handle emotional demands, reduce uncertainty, and foster trust. The simplest way dispatch supervisors can assist dispatchers is by actively promoting a “culture of respect” through consistent, open communication and by “walking in their shoes” to understand daily stressors. 
This 8-hour class will go deeply into the role of the supervisor as the first-line manager for emergency communication operations. 

De-Escalation for Mental Health Calls: A Course for First-Responders. The Natick Police Department will host this course on Monday, September 21, 2026 from 8:00am to 4:00pm. The cost of the course is $225. In the ever changing world of police, fire, EMS, and Dispatch, it is more important than ever for first responders to learn the tools and techniques to successfully de-escalate a person in crisis. Topics include understanding mental health, identifying alternative tools, common behaviors and actions of those suffering from mental health issues, available services and more. This course is approved for continuing education and satisfies the behavioral health requirement. Registration link provided: https://hanrahanconsulting.com/de-escalation-for-mental-health-calls-a-course-for-first-responders/ If you have any questions please reach out to Matt Howe at [e-mail].

Dispatcher Mental Health & Wellness in the NG911 Environment. The Natick Police Department will host this course on Monday, October 19, 2026 from 8:00am to 4:00pm. The cost of the course is $259. This course provides public safety telecommunicators with education on the unique mental health and wellness challenges associated with emergency communications work and the evolving NextGen911 environment. Topics include types of stress in the comm center, the effects stress and trauma have on the body, along with burnout, culture and stigma. Topics also include stress management techniques, peer support and professional resources. This course is approved for continuing education and satisfies the behavioral health requirement. Registration link provided: https://www.publicsafetygroup.com/training-courses/dispatcher-mental-health-wellness-in-the-ng911-environment/ If you have any questions please reach out to Matt Howe at [e-mail].

Handling Mental Health, Cognitive Impairment & Substance Abuse Calls for 911 Call Takers. The Natick Police Department will host this course on Friday, October 30, 2026 from 8:00am to 4:00pm. The cost of this course is $225. The number of mental health calls is on the rise. Substance abuse poses special challenges for first-responders and 911 call takers need to be ready. This course familiarizes call takers with a wide variety of mental health disorders, cognitive impairments and substance abuse disorders. This course explains appropriate responses, available resources and legal aspects surrounding these types of calls. This course is approved for continuing education and satisfies the behavioral health requirement. Registration link provided: https://hanrahanconsulting.com/handling-mental-health-substance-abuse-calls-for-911-2/ If you have any questions please reach out to Matt Howe at [e-mail].