View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1.

Active Threat Response for Dispatch: Everything You Need to Know-  Thursday March 27, 2025 8:00AM - 4:00PM Hosted by Greenfield Emergency Communications . Training held at Greenfield Fire Department. Cost:$199: In the high-stakes environment of an active threat or active shooter incident, emergency dispatchers serve as the critical hub of communication and coordination. This comprehensive course is designed to equip participants with the essential skills and knowledge needed to effectively manage these complex situations, which can occur anywhere at any time. Throughout this course, attendees will explore the vital role of the dispatcher during active shooter and threat scenarios, emphasizing preplanning, preparedness, and training as foundational components for success. Participants will gain insights into the nature of active threats, the importance of ongoing training, and the specific responsibilities of dispatchers during emergencies. By the end of this course, participants will be better prepared to handle the complexities of active threat situations, ensuring a more effective response for their communities. Enhance your skills and confidence in one of the most critical roles in emergency management. Click HERE to register! 

CIT for Dispatchers:  Wednesday April 16, 2025 8:00AM - 5:00PM. Hosted at the Beverly Police Dept. 175 Elliott St., Beverly MA. Registration link:  https://neessexcit.org/trainings/cit-for-dispatchers/?  Topics Covered for the CIT for Dispatch Include:

· Understanding the Crisis Intervention Team (CIT) model

· The role of 911 in a crisis response system

· Indications of mental health disorders

· Suicide assessment and intervention

· Crisis intervention strategies

· Call management

· Scenario-based training

Psychological First Aid for Dispatchers - Thursday, May 22,2025 8:00AM - 4:00PM Hosted at the Beverly Police. The link to apply is available here: https://neessexcit.org/trainings/psychological-first-aid-for-dispatchers/ Psychological First Aid is a modular, non-linear approach that provides individuals with basic skills to assist survivors in the immediate aftermath of a disaster or potentially traumatic event. It is an evidence-informed approach based on safety, calming, hope, connection, and self-efficacy. PFA is intended to help reduce the reactions of survivors, while also meeting any practical needs. PFA is not a crisis intervention or clinical treatment and does not prevent or treat Post Traumatic Stress Disorder. PFA does assist in reducing trauma responses among survivors and bridging them to ongoing services and support as needed. This PFA training has been tailored specifically for Dispatchers as their experiences within the community and for themselves are unique. Participants will learn how to use these skills with callers, peers and themselves.