View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1. 

The Supervisor’s Role in Eliminating Emotional Stress for Communications Personnel - Cost:$239.00 per attendee 
Where: Department of Fire Services - Springfield Campus, 100 Grochmal Ave, Indian Orchard, MA 01151  When: September 18, 2026  To Register: Please go to www.srrtraining.com and register online Check-in first day only: 7:30 AM – 8:00 AM Class Hours: 8:00 AM – 4:00 PM  Purchase Orders and/or Checks Should be Sent to: SRR Traffic Safety Consulting, LLC, 7 Marion Avenue, Andover, MA 01810  Inquiries can be Directed to: Chief Reggie Redfern (Ret.) Phone: [phone] Email: [e-mail]  Jillian Madison-Wilson, Training/IT Coordinator Phone: [phone]  Email: [e-mail]. This class is open to law enforcement, fire personnel, EMT’s, correctional officers, and security guards.  Emotional survival is a very real, critical, and often overlooked necessity for public safety dispatchers. Due to constant exposure to traumatic  incidents, vicarious trauma, and high-stakes pressure, dispatchers must actively manage their mental health to prevent burnout, compassion fatigue, and long-term psychological damage. As difficult as it may be for a dispatch supervisor to initially recognize these ailments, as they are not 
therapists, their role is to recognize and minimize those stresses. Supervisors in communication roles act as vital links between management and staff, requiring effective message delivery, emotional support, and trauma-informed guidance to prevent burnout. Emotional resilience depends on encouraging open dialogue, modeling calm behavior, and applying structured support strategies to handle emotional demands, reduce uncertainty, and foster trust. The simplest way dispatch supervisors can assist dispatchers is by actively promoting a “culture of respect” through consistent, open communication and by “walking in their shoes” to understand daily stressors. 
This 8-hour class will go deeply into the role of the supervisor as the first-line manager for emergency communication operations. 

De-Escalation for Mental Health Calls: A Course for First-Responders. The Natick Police Department will host this course on Monday, September 21, 2026 from 8:00am to 4:00pm. The cost of the course is $225. In the ever changing world of police, fire, EMS, and Dispatch, it is more important than ever for first responders to learn the tools and techniques to successfully de-escalate a person in crisis. Topics include understanding mental health, identifying alternative tools, common behaviors and actions of those suffering from mental health issues, available services and more. This course is approved for continuing education and satisfies the behavioral health requirement. Registration link provided: https://hanrahanconsulting.com/de-escalation-for-mental-health-calls-a-course-for-first-responders/ If you have any questions please reach out to Matt Howe at [e-mail].

September 30 – October 1, 2026 Beverly, MA Developed by the Boulder Crest Foundation, Struggle Well is an evidence-informed program focused on posttraumatic growth and transforming struggle into strength. Participants will explore practical strategies for navigating adversity, strengthening resilience, and incorporating these principles into both their personal lives and organizational culture.Register for Struggle Well

Beyond the Badge Beverly, MA October 6, 2026 A one-day program combining QPR Suicide Prevention, SHIELD Safety Planning, and Moral Injury Awareness. The training provides practical tools for recognizing and responding to suicide risk, engaging in safety planning, and understanding the impact of moral injury on those working in public safety. Register for Beyond the Badge

Rapid Intervention for The Public Safety Dispatcher - October 6 & October 7 (Two sessions, one day each). 08:00-16:30. This course is designed for the emergency service dispatcher in the event they are called upon to handle a "Mayday" situation on the fire ground. This course will aid students identify what to listen for and what to expect and most importantly, what is to be expected. The course starts with the fire ground basics including apparatus and structure of operation from Command to the company level. It gives an overview as to what and how things are happening at the other end of the radio. The course then goes into real world incidents with actual audio from several maydays across the country with a variety of results. The course ends with small pieces of Mayday to be critiqued, not to criticize, but as a learning experience. This is a very interactive class for a very important subject. Acton Public Safety Facility, 371 Main St Acton, MA. Course is free. If interested, please apply thorough the Department of Fire Services Website.

Mental Health First Aid - October 14^th 2026 0800-1600HRS at the Walpole Police Department Mental Health First Aid for Public Safety is an eight-hour course designed to provide law enforcement and E911 Dispatch personnel with the skills to recognize and respond to individuals experiencing mental health or substance use challenges. The training covers common signs and symptoms of mental illness, crisis situations, suicide prevention, substance use, and strategies for effective communication and de-escalation. The course will help E911 Dispatchers identify behavioral health concerns during emergency calls, communicate effectively with individuals in crisis, and gather relevant information to assist responding personnel. The training also addresses stigma, available community resources, and responder wellness.

Active Shooter Calls for First Responders and 911 Dispatchers October 15, 2026 – at the Hopkinton Police Department | 8:00 AM to 4:00 PM. Active Shooter calls have increased dramatically in recent years. From school shootings to workplace violence to terror type public shooting massacres these incidents can take many lives and cause mass panic. It is essential that first responders and 911 call-takers have a solid understanding of these incredibly challenging incidents Hanrahan Consulting, LLC has quickly become the premiere legal trainer for Massachusetts Police Officers and Supervisors. Complicated legal matters instructed in an easy to understand manner with practical real-life examples. Fax registration to: [phone] Fee: $225 To get an application Click HERE

Beyond Burnout: Cumulative Stress & Restoration for Dispatchers October 15, 2026 Beverly, MA This program is specifically designed for dispatchers. The workshop goes beyond the traditional burnout conversation to examine the cumulative impact of chronic occupational and personal stress. Participants will explore how ongoing exposure to stress can affect identity, meaning, connection, and overall well-being while identifying practical and individualized strategies for restoration and resilience. Register for Beyond Burnout
 

NEMLEC CISM – Post Traumatic Purpose Wellness Event Saturday, October 17, 2026 | 7:30 AM – 3:00 PM Crowne Plaza Boston – Woburn The NEMLEC CISM Team is hosting a wellness event for first responders, dispatchers, corrections personnel, military members, and spouses/partners. The event will feature Travis Howze presenting Post Traumatic Purpose, an impactful program addressing leadership, mental wellness, resilience, and finding purpose through adversity. The day also includes breakfast, networking, wellness resources, and opportunities to connect with local support organizations. View Event & Register

Dispatcher Mental Health & Wellness in the NG911 Environment. The Natick Police Department will host this course on Monday, October 19, 2026 from 8:00am to 4:00pm. The cost of the course is $259. This course provides public safety telecommunicators with education on the unique mental health and wellness challenges associated with emergency communications work and the evolving NextGen911 environment. Topics include types of stress in the comm center, the effects stress and trauma have on the body, along with burnout, culture and stigma. Topics also include stress management techniques, peer support and professional resources. This course is approved for continuing education and satisfies the behavioral health requirement. Registration link provided: https://www.publicsafetygroup.com/training-courses/dispatcher-mental-health-wellness-in-the-ng911-environment/ If you have any questions please reach out to Matt Howe at [e-mail].

Handling Mental Health, Cognitive Impairment & Substance Abuse Calls for 911 Call Takers. The Natick Police Department will host this course on Friday, October 30, 2026 from 8:00am to 4:00pm. The cost of this course is $225. The number of mental health calls is on the rise. Substance abuse poses special challenges for first-responders and 911 call takers need to be ready. This course familiarizes call takers with a wide variety of mental health disorders, cognitive impairments and substance abuse disorders. This course explains appropriate responses, available resources and legal aspects surrounding these types of calls. This course is approved for continuing education and satisfies the behavioral health requirement. Registration link provided here. If you have any questions please reach out to Matt Howe at [e-mail].

CIT for Dispatchers – November 18th  2026 0800-1600 HRS at the Dedham Police Department The Emergency 911 Dispatch CIT is an eight hour course designed for Emergency 911 Dispatch personnel who have already completed Mental Health First Aid for Public Safety. This training is intended to provide additional mental health training to dispatch personnel from law enforcement agencies who have adopted the CIT model. This training will provide an abbreviated companion training to the 40 hour CIT training completed by many police officers. The E911 CIT will focus on “real world” implementation of mental training within the CIT model and will build upon the knowledge attendees obtained from Mental Health First Aid for First Responders. It will examine the vital role E911 Dispatchers play in successfully implementing CIT responses to situations involving individuals with mental illness as well as other vulnerable populations. E911 Dispatchers who complete this training will have a comprehensive overview of CIT response from the initial call to the follow and or referral. It will also address the mental health of E911 Dispatchers

MENTAL HEALTH & WELLNESS FOR PUBLIC SAFETY PROFESSIONALS A course for all First Responders and 911 Call-Takers November 30, 2026 – Hopkinton Police Department | 8AM – 4PM Constant exposure to trauma, harm and death, impacts all public safety professionals greatly. As suicide rates and 
mental illnesses rise, it is more important than ever to understand the impacts of the unique stressors faced by all public safety professionals and learn ways to mitigate the impact. This course will do just that. One approach in understanding mental wellness is to understand the components that make up wellness, such as cognitive health, 
emotional health, and behavioral health. In this 8-hr interactive course, we will discuss the unique stressors faced by public safety professionals along with 
many other important topics. This course will start from the perspective of a brand-new first responder and 911 call taker and follow their career to a more senior perspective. The course will examine individual agency’s culture as it relates to mental wellness and suicide prevention. Given the daily stressors in public safety, this course is critically 
important. Constant exposure to trauma, harm and death, impacts all public safety professionals greatly. As suicide rates and mental illnesses rise, it is more important than ever to understand the impacts of the unique stressors faced by all public safety professionals and learn ways to mitigate the impact. This course will do just that. One approach in understanding mental wellness is to understand the components that make up wellness, such as cognitive health, emotional health, and behavioral health. In this 8-hr interactive course, we will discuss the unique stressors faced by public safety professionals along with many other important topics. This course will start from the perspective of a brand-new first responder and 911 call taker and follow their career to a more senior perspective. The course will examine individual agency’s culture as it relates to mental wellness and suicide prevention. Given the daily stressors in public safety, this course is critically important. Fax registrations to [phone] or Scan and email to [e-mail] Call [phone] for more Information. To get an application Click HERE

Handling Mental Health, Cognitive Impairment, & Substance Abuse Calls for 911 Call-Takers October 30, 2026 Natick PD December 8, 2026 Hopkinton PD 8AM to 4PM Fee: $225 each. Course Overview: The number of mental health related calls is on the rise. Substance abuse, particularly the current heroin epidemic, poses special challenges for first responders. 911 Call-takers need to be familiar with a wide variety of mental health disorders, cognitive impairments and substance abuse disorders, the appropriate types of responses, available resources, and the legal aspects of responding to these sensitive types of calls. This eight-hour course is designed to ensure that 911 call-takers are knowledgeable and prepared on how to best handle these types of sensitive, and potentially dangerous, calls. Fax registrations to [phone] or Scan and email to [e-mail] Call [phone] for more Information To get an application Click HERE