View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1. 

Behavioral Health vs. Mental Health with BHN - Thursday, September 25, 2025, from 0800–1700 at the Fire Training Academy, 100 Grochmal Ave Indian Orchard, Ma 01151. This training offers a thorough overview of behavioral and mental health, traumainformed care, and compassionate, effective communication. Explore: public health trends stigma diverse populations practical tools for supporting others with empathy and cultural humility. $250 per person. To Register: https://forms.office.com/Pages/ResponsePage.aspx?id=OTPVcgh9lk6NxKXGymz9pvBP6vy9BTVBiEPYg53C0T1UMFlWS1pDUFVQRlpXSlJRRDNVN1lXUEk3NyQlQCN0PWcu 

Active Threat Response for Dispatch; Everything You Need to Know - Tuesday, October 21, 2025, from 0800–1600 at the Fire Training Academy, 100 Grochmal Ave Indian Orchard, Ma 01151. In an active threat/active shooter incident, emergency dispatchers are the hub of everything that occurs. Active threat events can happen anywhere! Preplanning, preparedness, and training are critical. This course teaches attendees to better understand the dispatcher’s critical role during active shooter and threat situations. Participants will learn what to expect during these emergencies and their roles and responsibilities. Course topics and objectives include; Recognizing & understanding the Active Threat; The importance of active threat trainings; Recognizing the critical role of the emergency dispatcher; What to expect when the call comes-in; Analyzing the information & determining the proper response; Keeping yourself mentally prepared; How to handle the ensuing chaos in the center; Prioritizing; Fundamentals which must be adhered to; Locating needed information; Dispatching the appropriate resources; Use of mutual aid; Managing resources; Handling the command structure and potential vacuum; Providing for the safety of responders; Staging areas & command posts; Understanding the mission of police, fire and EMS responders; The importance of site control, detours and roadblocks; Handling the influx of emergency & informational calls; Maintaining response to routine emergencies and calls for service; How to handle the media; Evacuation and what to expect; What to expect when the hostile event ends; Reunification and how it works; How to put what was learned to work for you and your dispatch center. 8 Hour Course, State 911 Approved $199 per attendee Register at: www.progressivelawenforcement.com 

Human Trafficking Preparedness for the 9-1-1 Professional - Friday, November 14, 2025, at the Frederick C. Conley Training Center 20 East Central Street Natick, MA 01760. Human trafficking is perhaps the fastest growing crime in our nation. Despite media awareness in recent times, human trafficking is almost hidden in many circumstances. It manifests itself in unimaginable ways and is growing at an incredible pace. According to Polaris, the global leader in the fight against human trafficking, more than 49,000 cases of human trafficking have been reported to the Human Trafficking Hotline in the last ten years. It is estimated that the total number of victims nationally reaches hundreds of thousands. In this full day course 9-1-1 professionals will learn critical factors about human trafficking, its link to other heinous crimes, and resources to aid them in these calls. Awareness and preparedness for this ever-growing threat is key to identifying victims and traffickers. 8 Hours. $250 per attendee, Register at: https://deniseamberlee.org/products/human-trafficking-preparedness-for-the-9-1-1-professional-natick-ma-11-14-2025

A Victim's Plea - The Denise Amber Lee Foundation - Friday, December 12, 2025, at the Frederick C. Conley Training Center 20 East Central Street Natick, MA 01760. In this powerful and immersive full-day course, students will be taken on an emotional journey through the tragic events surrounding the kidnapping, rape, and murder of Denise Amber Lee. Guided by Denise’s husband, Nathan Lee, founder and President of the Denise Amber Lee Foundation, this class provides a deeply personal and professional perspective on the critical 9-1-1 failures that unfolded that day. Through an in-depth retelling of Denise’s story by Nathan Lee himself, participants will gain a firsthand understanding of the heartbreaking events and the vital lessons that emerged from this tragedy. The course will examine the role multiple 9-1-1 centers played during the incident, analyzing successes and failures to highlight the importance of consistent excellence in emergency    communications. $250/ Per Attendee.  Register at: http://deniseamberlee.org/products/domestic-violence-why-they-stay-natick-ma-12-12-2025