View upcoming PSAP training courses

These training classes are sponsored by Public Safety Answering Points (PSAP). We regularly update this list to provide information on upcoming classes.

Note: These classes are hosted by PSAPs, not by State 9-1-1. Please register with the contact listed, not with State 9-1-1.

ONLINE 911 Emergency Dispatching: Identifying and Responding to Callers Experiencing Behavioral Health Crises: November 27, 2023; 8am-4pm; A Zoom link will be sent out 1 week prior to class. To register, visit www.policelegacy.com. Cost $229.00

911 Emergency Dispatching: Identifying and Responding to Callers Experiencing Behavioral Health Crises: December 4, 2023; 8am-4pm; Belchertown Police Department. To register, visit www.policelegacy.com. Cost $229.00

911 Emergency Dispatching: Identifying and Responding to Callers Experiencing Behavioral Health Crises: December 7, 2023; 8am-4pm; Holbrook Regional Emergency Communications Center; To register, please call 508-989-9848. Cost $229.00

Hostage Crisis Negotiations for Emergency Communications Officers: December 7, 2023; 8am-4pm; Bellingham Police Department; 30 Blackstone Street, Bellingham MA. To register, visit www.srrtraining.com. Cost $229.00 per person. Inquiries can be directed to Chief Reggie Redfern (Ret.) 413-626-9554 or email reggie@srrtraining.com.

Leadership in the 9-1-1 Center: December 11, 2023; 8:30am-5pm; Holbrook Regional Emergency Communications Center; To register please visit: nena.org/education/calendar Cost $215 for NENA members; $290 for non-members.

ONLINE 911 Emergency Dispatching: Identifying and Responding to Callers Experiencing Behavioral Health Crises: December 14, 2023; 4PM-12AM; A Zoom link will be sent out 1 week prior to class. To register, visit www.policelegacy.com. Cost $229.00

Dispatch Response to Active Killers (D-RAK): December 21 & 22, 2023; 8am-4pm; Lasall University; Science and Technology Center - ROOM 309; 1844 Commonwealth Ave, Newton MA 02466. To register, contact Dan 203-704-0581; d.Jewiss@mecom.

9-1-1 Center Culture & Communication Training (1-day): January 24, 2024; 8:30am-5:00pm; Devens Common Center, 31 Andrews Parkway, Devens, MA. To register, please visit https://www.massnena.org/courses.

Contact for View upcoming PSAP training courses

Online

General state911department@massmail.state.ma.us

Phone

Main (508) 828-2911

Open M-F 8am-5pm (FOR NON-EMERGENCIES)

If you are in Massachusetts and have an emergency CALL 911

If you are calling from OUT OF STATE to report an emergency taking place in Massachusetts CALL (508) 872-2508

Fax

Main (508) 828-2585

Training Department (508) 828-2587

Please send all training applications to this fax number

Address

151 Campanelli Drive, Suite A, Middleborough, MA 02346

Directions

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