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What do I need to know about my electric supply options in Massachusetts?

If you are a customer of an electric company in Massachusetts, you may choose to purchase “supply products”—the actual electricity—from competitive suppliers.

Competitive suppliers are companies licensed by the Massachusetts Department of Public Utilities (DPU) to sell electricity to people in Massachusetts. By shopping among competing electric suppliers, you may choose among different pricing, term, and billing options or find a supplier that uses a higher percentage of clean, renewable energy resources than your current electric company. If you don’t buy from a competitive supplier, you will still receive electricity from your electric company.

When should I contact the Department of Public Utilities about a competitive rate supplier problem?

The Department of Public Utilities (DPU) oversees competitive electric supply in Massachusetts. If your electric supplier has been changed without your permission, if you have been charged cancellation or early termination fees that don’t make sense to you, or you are have a billing problem with a competitive rate supplier, you should contact the DPU at 877-886-5066, or complete their online complaint form.

When should I contact CARD about a competitive rate supplier problem?

Even though the Department of Public Utilities licenses and oversees competitive rate suppliers in Massachusetts, CARD may be able to help you. If you switched your provider based on misleading information given to you by a salesperson, if a competitive supplier continues to contact you after you have asked them to stop, or if they are violating “do not call”rules, you should file a consumer complaint with CARD.


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