The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
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Competitive suppliers are companies licensed by the Massachusetts Department of Public Utilities (DPU) to sell electricity to people in Massachusetts. By shopping among competing electric suppliers, you may choose among different pricing, term, and billing options or find a supplier that uses a higher percentage of clean, renewable energy resources than your current electric company. If you don’t buy from a competitive supplier, you will still receive electricity from your electric company.
The Department of Public Utilities (DPU) oversees competitive electric supply in Massachusetts. If your electric supplier has been changed without your permission, if you have been charged cancellation or early termination fees that don’t make sense to you, or you are have a billing problem with a competitive rate supplier, you should contact the DPU at 877-886-5066, or complete their online complaint form.
Even though the Department of Public Utilities licenses and oversees competitive rate suppliers in Massachusetts, CARD may be able to help you. If you switched your provider based on misleading information given to you by a salesperson, if a competitive supplier continues to contact you after you have asked them to stop, or if they are violating “do not call”rules, you should file a consumer complaint with CARD.
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