Mass.gov® Web Accessibility Statement

Mass.gov is committed to achieving meaningful accessibility to this online environment for all users, including users with disabilities. We follow specific Commonwealth enterprise standards designed to meet the needs of our citizens with disabilities. The Commonwealth enterprise standards are generally based on standards used by the federal government for technology accessibility for people with disabilities, as well as web content accessibility guidelines developed by the World Wide Web Consortium (W3C). Mass.gov is regularly tested using leading web accessibility technologies and reviewed by users to verify that our website is compliant with applicable standards.

You can find additional information on the following websites:

About Portable Document Format (PDF)

Some documents on this website are produced in Portable Document Format (PDF). Efforts are currently underway to ensure that all files are produced using the latest version of Acrobat (file conversion software for PDFs), which is the most accessible technology currently available for these types of files. In order to improve viewing of these files, please download the latest free version of Adobe Reader.

However, recognizing that even this version does not always work for all users, alternative accessible formats are provided wherever possible, most commonly through a text or an HTML file.

Contact information

If any file format prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the webpage address of the requested material, and the best way to contact you.

We also welcome your questions about this accessibility statement and comments on how to improve the site's accessibility.

There are 2 ways to contact us.

By phone

Toll-free: (866) 888-2808
Monday - Friday, 7 a.m.-6 p.m.

By email

mass.gov@state.ma.us

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We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.

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