Experience Design, Research, and Content Strategy resource library

Reviewing for plain language means identifying ways that audiences would struggle to find, understand, and use a document. Use these 5 tests to help you identify ways to reduce the friction between an audience and what they're reading.

Your organization can conduct "scenario walkthroughs" to evaluate things you're building quickly and inexpensively.

State organizations can use this template to collect informed consent for participants in state research studies.

The Info Details content type is one of the most flexible by design. Presenting information that is clear, scannable, and digestible calls for a template with lots of options and components. At the same time, your Info Details page should make thoughtful use of the options, so it doesn’t overwhelm people.

The purpose of a Service page is navigation – to get your visitors to the information, applications, or resources they need. To achieve this, it’s important to use the flexible design of the Service page to your advantage.

Lowering your content’s grade level is a way of writing that improves clarity and makes information easier to understand and use.

Find out what you should consider when creating word documents for accessibility and exporting to a PDF.

Mass.gov is the official website of the Commonwealth of Massachusetts. Use this guide for publishing content on Mass.gov to make sure the website is respectful, friendly, and welcoming.

The Massachusetts Design System (formerly Mayflower) is a shared resource that helps designers and developers create clear, accessible, and consistent digital experiences for people using state services and programs.

Though the most accessible way to gather information from individuals is a web-based form, sometimes PDF forms are necessary. If a form needs to be printed and collected or saved as paper, a PDF form might work best. Learn how to create an accessible PDF form with Adobe Acrobat Pro.