Executive Office of Technology Services and Security Policies

A collection of policies and guidelines from the Commonwealth’s Chief Digital Officer intended to “improve the public-facing web presence and related services for executive department offices and agencies,” as directed by M.G.L. Ch. 7D Section 4C.

Versioning numbers are used to identify what changes have been made when a page, document, code, database or other item is updated. This document explains how to interpret these numbers using standard semantic versioning, which is used in the EOTSS digital policies and guidelines.

eDiscover as a Service (eDaaS) includes the identification, search, collection, extraction, and preservation of electronically stored information (ESI) contained in Exchange On-Premises or Online. This service is performed by eDiscovery analysts that provide legal and IT expertise and experience in complex search language syntax and will work directly with the requestors which are authorized participants under the authorization of Secretariat/Agency General Counsel or Department Head.

The purpose of this policy is to establish core data privacy controls and related measures for data about or relating to individuals in, or interacting with, the Commonwealth.

A compilation of Enterprise Information Security Policies

EOTSS is developing an Enterprise Print service to eliminate desktop printers, set a standard for remote printing, prioritize digital solutions, support a mobile workforce, improve business continuity, enhance security, reduce environmental impact & cost.

Enterprise Use and Development of Generative Artificial Intelligence Policy

The EOTSS IT Hardware Asset Management team provides asset disposal support to EOTSS and supported agencies in accordance with the MA Operational Services Division (OSD) policies and procedures governing the Disposition of Surplus State Property.

The EOTSS End User Service Desk is an IT help desk for Commonwealth employee and authorized business partner end users.

The EOTSS “Information Governance Framework” and Information Governance Program provides independent planning, execution, and management of the necessary policies, standards, practices, technologies, and tools to support our information lifecycle, risk, and compliance needs at an enterprise level.