Users are now able to uninstall their previous VPN client and install the Commonwealth VPN client
- This page, Commonwealth VPN Client, is offered by
- Office of Security and Operations
- Executive Office of Technology Services and Security
Commonwealth VPN Client
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details of Commonwealth VPN Client
What you need for Commonwealth VPN Client
Internet Connection
Users may download the client as long as they have an internet connection - e.g., commercial or residential DSL, cable, fios, public kiosk service, public wifi internet, or other internet service.
Instructions
Commonwealth-issued devices for Secretariats/Agencies who have migrated onto the EOTSS MDM platform:
If you are using a Commonwealth-issued device and your Secretariat/Agency has migrated onto the EOTSS MDM platform, you will download the client via Company Portal.
Instructions can be downloaded here:
Instructions for VPN client install/uninstall for Secretariats/Agencies on EOTSS MDM
All other devices:
If you are using a personal or "BYOD" device, or a Commonwealth-issued device and your Secretariat/Agency has not migrated onto the EOTSS MDM platform, you will download the client via a secure SharePoint site. If you are using an iPhone/iPad, you must download an app from the App Store.
Instructions can be downloaded here:
PC: Instructions for VPN client install/uninstall for BYOD PC devices
Mac: Instructions for VPN client install for BYOD Mac devices
iPhone/iPad: Instructions for VPN client install for iPhone/iPad devices
How to download Commonwealth VPN Client
Commonwealth-issued devices for Secretariats/Agencies who have migrated onto the EOTSS MDM platform:
If you are using a Commonwealth-issued device and your Secretariat/Agency has migrated onto the EOTSS MDM platform, the VPN Client uninstall/install package is available via Company Portal.
You can find Company Portal by clicking the “Type here to search” magnifying glass (on the task bar at the bottom of your screen) and entering "Company Portal." You will see the Commonwealth VPN client under “Applications”.
All other devices:
If you are using a personal or "BYOD" device, or a Commonwealth-issued device and your Secretariat/Agency has not migrated onto the EOTSS MDM platform, you will download the client via a secure SharePoint site. If you are using an iPhone/iPad, you must download an app from the Company Portal (Commonwealth issued device) or the App Store (personal device).
Instructions can be downloaded here:
PC: Instructions for VPN client install/uninstall for BYOD PC devices
Mac: Instructions for VPN client install for BYOD Mac devices
iPhone/iPad: Instructions for VPN client install for iPhone/iPad devices
Next steps for Commonwealth VPN Client
How to use the Commonwealth VPN
Once the Commonwealth VPN client has been downloaded and installed on your PC, please refer to the following guide to learn more about how to log in, how to connect and disconnect the VPN client, VPN best practices, and limitations:
Manage your account for Commonwealth VPN Client
Locked out of your VPN account? The self-service password feature allows you to use any internet-enabled browser to easily reset your Azure AD password used to log into your Commonwealth-issued PC, Microsoft O365 applications, Commonwealth VPN, Adobe applications, and any other applications integrated with Azure AD.
Downloads for Commonwealth VPN Client
Open PDF file, 611.73 KB,
Instructions for VPN client install/uninstall for BYOD PC devices
(English, PDF 611.73 KB)
Open PDF file, 875.31 KB,
EOTSS_VPN Support_Commonwealth VPN BYOD Client Install Mac
(English, PDF 875.31 KB)
Open PDF file, 842.49 KB,
Instructions for VPN client install for iPhone/iPad devices
(English, PDF 842.49 KB)
Contact for Commonwealth VPN Client
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel