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Commonwealth VPN Client

Users are now able to uninstall their previous VPN client and install the Commonwealth VPN client

EOTSS End User and IT Service Support

Phone

24x7x365 support for Commonwealth end users

for agency/Secretariat IT help desks and support personnel

The Details of Commonwealth VPN Client

What you need for Commonwealth VPN Client

Internet Connection

Users may download the client as long as they have an internet connection - e.g., commercial or residential DSL, cable, fios, public kiosk service, public wifi internet, or other internet service.

Instructions

Commonwealth-issued devices for Secretariats/Agencies who have migrated onto the EOTSS SCCM platform:

If you are using a Commonwealth-issued device and your Secretariat/Agency has migrated onto the EOTSS SCCM platform, you will download the client via Software Center.  

Instructions can be downloaded here: 

Instructions for VPN client install/uninstall for Secretariats/Agencies on EOTSS SCCM

All other devices:

If you are using a personal or "BYOD" device, or a Commonwealth-issued device and your Secretariat/Agency has not migrated onto the EOTSS SCCM platform, you will download the client via a secure ftp site.  If you are using an iPhone/iPad, you must download an app from the App Store.

Instructions can be downloaded here:

PC: Instructions for VPN client install/uninstall for BYOD PC devices

Mac: Instructions for VPN client install for BYOD Mac devices

iPhone/iPad: Instructions for VPN client install for iPhone/iPad devices

How to download Commonwealth VPN Client

Commonwealth-issued devices for Secretariats/Agencies who have migrated onto the EOTSS SCCM platform:

If you are using a Commonwealth-issued device and your Secretariat/Agency has migrated onto the EOTSS SCCM platform, the VPN Client uninstall/install package is available via Software Center.  

You can find Software Center by clicking the “Type here to search” magnifying glass (on the task bar at the bottom of your screen) and entering "Software Center."  You will see the Commonwealth VPN client under “Applications”.

All other devices:

If you are using a personal or "BYOD" device, or a Commonwealth-issued device and your Secretariat/Agency has not migrated onto the EOTSS SCCM platform, you will download the client via a secure ftp site.  If you are using an iPhone/iPad, you must download an app from the App Store.

Instructions can be downloaded here:

PC: Instructions for VPN client install/uninstall for BYOD PC devices

Mac: Instructions for VPN client install for BYOD Mac devices

iPhone/iPad: Instructions for VPN client install for iPhone/iPad devices

 

Next steps for Commonwealth VPN Client

How to use the Commonwealth VPN

Once the Commonwealth VPN client has been downloaded and installed on your PC, please refer to the following guide to learn more about how to log in, how to connect and disconnect the VPN client, VPN best practices, and limitations:

Contact for Commonwealth VPN Client

Phone

24x7x365 support for Commonwealth end users

for agency/Secretariat IT help desks and support personnel

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