The state's plan for transforming digital services for the people of Massachusetts.
- This page, The Commonwealth Digital Roadmap, is offered by
- Massachusetts Digital Service
Explore the Digital Roadmap
Explore the Commonwealth Digital Roadmap: Its purpose, current initiatives, and real-world impact.
About the Digital Roadmap
Learn about the Roadmap’s mission, vision, and guiding strategy.
Current Digital Roadmap initiatives
Get an at-a-glance view of current initiatives and the work underway across state government.
Digital Roadmap in action
Explore how cross-agency partnerships are improving government services for people in Massachusetts.
2026 Massachusetts Constituent Experience (CX) Showcase
The Massachusetts Constituent Experience (CX) Showcase brought together leaders and practitioners from across state government to share how agencies are improving constituent experiences through research, design, accessibility, content strategy, and cross-agency collaboration. Attendees explored real-world projects, participated in interactive workshops, connected with peers, and learned practical approaches for building more people-centered services across the Commonwealth.