Enterprise Invoice/Service Management (EIM/ESM) is an Internet billing and reporting service. It replaces paper-based invoicing and streamlines billing for providers and agencies.
Massachusetts is the first state in the nation to integrate management of so many different segments of the human service system. Our work on EIM/ESM is a major component of the Commonwealth's overall effort to modernize service delivery. We appreciate your interest and will continue to support our agencies and our purchase of service providers through the EIM/ESM service.