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File an MBTA Safety Concern

Here, you can file a Massachusetts Bay Transportation Authority (MBTA) Safety Concern with the Department of Public Utilities' Rail Transit Safety Division.

Please note that the Division is only able to respond to safety-related concerns about the MBTA Blue Line, Green Line, Orange Line, Red Line, and Mattapan Trolley along with MBTA stations on these lines. For Silver Line and MBTA bus safety concerns, contact the Transportation Oversight Division.  For customer service complaints, contact the MBTA directly.  For MBTA Commuter Rail, contact Keolis.

For emergencies, dial 911 or contact the MBTA Transit Police.

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