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Add/Remove Designated Provisioning Coordinator (DPC)

Use this request item to add or remove a user as a Designated Provisioning Coordinator (DPC).
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

The Designated Provisioning Coordinators (DPCs) are responsible for submitting Human Resources requests for their Agency/Secretariat such as User Provisioning and User Deprovisioning.

Who should be a Designated Provisioning Coordinator?
•    Someone who will ensure compliance with the Commonwealth’s and/or Agency/Secretariat HR policies, and any internal Agency/Secretariat approval processes.
•    Someone who needs access to request Agency HR services on behalf of their Agency/Secretariat.
•    Best practice: at least two (2) DPCs per Agency/Secretariat


The following Catalog items can only be accessed and requested in ServiceNow by designated agency DPCs:
•    User Provisioning
•    User Deprovisioning

For more information, visit Designated Provisioning Coordinators (DPCs) | Mass.gov

How to request

Who can request?

Please note: This item is available to existing Designated Provisioning Coordinators (DPCs) and IT Liaisons (ITLs) ONLY.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Add/Remove Designated Provisioning Coordinator (DPC)

SLEResponsibilities/Dependencies
Fulfillment: This service was recently introduced as a formal offering in our Product & Service Catalog.  All new request items will be evaluated by EOTSS, who will set and communicate a standard SLE.  In the interim, the response time for this request will be monitored and reviewed based on the complexity of each individual case. End Users can expect to be informed of the estimated response time (SLE) during the intake stage of the request.  

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for submitting accurate information to EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.


 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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