Add or remove an Adobe Sign Administrator for an agency group.
- This page, Adobe Sign Administrator, is offered by
- Office of Security and Operations
Adobe Sign Administrator
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
The Adobe Sign administrator will be responsible for:
- configuring Adobe Sign services
- adding users to the appropriate Adobe Sign group in the Adobe Sign admin portal
- working with Adobe on the implementation of Adobe Sign
- tracking and managing transaction reports, failures, cancellations, etc.
IMPORTANT: Adobe Sign email invitation
In order to complete this request, you must accept the email invitation from Adobe. You will be unable to license additional end users for Adobe Sign until you have accepted the email invitation from Adobe and EOTSS has closed the ServiceNow request.
If you are not requesting Adobe Sign administrative privileges, or for more information on Adobe Sign, please use the “Adobe Sign License” ServiceNow request item.
How to request
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Service Level Expectation (SLE)
-
Adobe Sign Administrator
SLE Responsibilities/Dependencies Fulfillment: 95% within 2 business days
Important Notes:
- In order to complete this request, you must accept the email invitation from Adobe. You will be unable to license additional end users for Adobe Sign until you have accepted the email invitation from Adobe and EOTSS has closed the ServiceNow request.
- If you already have a “Personal” Adobe Sign account associated with your Commonwealth email address, you will receive an email from Adobe advising that you must first “archive” your personal account before you can begin using your “Corporate” account. That email will contain instructions on how to do so.
Customer
- Responsible for adhering to the EOTSS Standard Rules of Engagement.
- Responsible for accepting the email invitation from Adobe by clicking the “Get started” link provided within 60 days.
NOTE: If the customer fails to accept the email invitation within 60 days, the link will be disabled, and the request must be resubmitted.
- Once accepting the email invitation from Adobe and successfully logging in to the Sign Portal, responsible for responding to the email from EOTSS so that Sign Group Admin rights can be granted.
EOTSS
- Responsible for creating a new Adobe Sign group and assigning an Adobe Sign Administrator license to the customer.
- Responsible for sending an email to the customer with instructions on activating their Adobe Sign license.
- Responsible for granting the customer Sign Group Admin rights following the customer accepting the email invitation from Adobe and successfully logging in to the Sign Portal.
Adobe Trainings: Sign up for on demand and scheduled trainings
Adobe Tutorials: Learn at your own pace
Additional Adobe Tutorials: Learn at your own pace
Adobe Sign & Salesforce: Common Issues & Solutions
Open PDF file, 498.34 KB, EOTSS Adobe Sign & Salesforce - Common Issues & Solutions (English, PDF 498.34 KB)Policies & More Info
Policies:
Additionally, learn more about End User Support Service.
Manage Your Account
Learn how to reset your Active Directory (AD) password remotelyLocked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.EOTSS Password Best Practices and RecommendationsLearn about EOTSS password best practices and recommendations
Contact
Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629Support for Commonwealth end users and IT support personnel
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