Skip to main content

Log in links for this page

Adobe Sign Administrator

Add or remove an Adobe Sign Administrator for an agency group.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Live Chat" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details   of Adobe Sign Administrator

Features   for Adobe Sign Administrator

The Adobe Sign administrator will be responsible for: 

  • configuring Adobe Sign services 
  • adding users to the appropriate Adobe Sign group in the Adobe Sign admin portal 
  • working with Adobe on the implementation of Adobe Sign 
  • tracking and managing transaction reports, failures, cancellations, etc.  

IMPORTANT: Adobe Sign email invitation 

In order to complete this request, you must accept the email invitation from Adobe. You will be unable to license additional end users for Adobe Sign until you have accepted the email invitation from Adobe and EOTSS has closed the ServiceNow request. 

If you are not requesting Adobe Sign administrative privileges, or for more information on Adobe Sign, please use the “Adobe Sign License” ServiceNow request item.

How to request   Adobe Sign Administrator

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Next steps   for Adobe Sign Administrator

  1. Adobe Trainings: Sign up for on demand and scheduled trainings

    Event Registration (Adobe) - Learn How to Use Adobe Sign 

  2. Adobe Tutorials: Learn at your own pace

    Getting Started with Adobe Sign 

  3. Additional Adobe Tutorials: Learn at your own pace

    Adobe Sign Tutorials 

  4. Adobe Sign & Salesforce: Common Issues & Solutions

    Open PDF file, 498.34 KB,  EOTSS Adobe Sign & Salesforce - Common Issues & Solutions (English, PDF 498.34 KB)

Policies & More Info   for Adobe Sign Administrator

Policies: 

EOTSS Hardware Standards

EOTSS Software Standards

Additionally, learn more about End User Support Service.

Manage Your Account   for Adobe Sign Administrator

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact   for Adobe Sign Administrator

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Live Chat" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

Related

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback