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Adobe Sign License

Sign, send, track, and collect e-signatures.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Adobe Acrobat Pro DC with e-sign makes it easy to send, track, and collect e-signatures. Signing documents is just as simple — click, tap, or swipe. 

An Adobe Sign license is only required for individuals who will be initiating transactions – not for users who will be signing. 

Please note: Once EOTSS closes this ticket as complete, a designated Adobe Sign Group Administrator for your agency must perform an additional task to add you to the correct Adobe Sign group before you will be able to initiate Adobe Sign transactions. Please reach out to your agency IT help desk for more information.

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

  1. Adobe Sign License

    SLEResponsibilities/Dependencies

    Fulfillment: 99% within 1 business day

    Please note: Once EOTSS closes this ticket as complete, a designated Adobe Sign Group Administrator for your agency must perform an additional task to add you to the correct Adobe Sign group before you will be able to initiate Adobe Sign transactions. Please reach out to your agency IT help desk for more information.

    Customer

    • Responsible for adhering to the EOTSS Standard Rules of Engagement.
    • Responsible for accepting the email invitation from Adobe by clicking the “Get started” link provided within 60 days. 

    NOTE: If the customer fails to accept the email invitation within 60 days, the link will be disabled, and the request must be resubmitted.

    • Responsible for reaching out to agency Adobe Sign Group Admin to be added to appropriate sign group. 

    EOTSS

    • Responsible for assigning an Adobe Sign license to the customer. 

  2. Adobe Trainings: Sign up for on demand and scheduled trainings

    Event Registration (Adobe) - Learn How to Use Adobe Sign 

  3. Adobe Tutorials: Learn at your own pace

    Getting Started with Adobe Sign 

  4. Additional Adobe Tutorials: Learn at your own pace

    Adobe Sign Tutorials 

  5. Adobe Sign & Salesforce: Common Issues & Solutions

    Open PDF file, 498.34 KB,  EOTSS Adobe Sign & Salesforce - Common Issues & Solutions (English, PDF 498.34 KB)

Policies & More Info

Policies: 

EOTSS Software Standards

EOTSS Hardware Standards

Additionally, learn more about End User Support Services.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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