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Creating an employer account to review paid family and medical Leave (PFML) applications

In order to review and manage PFML applications for your organization’s staff, you’ll have to create an Employer Account.
If you are a worker looking to apply for paid leave benefits, please do not create an Employer Account.

Department of Family and Medical Leave

Phone

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Department of Revenue - Hours of operation: Monday-Friday, 8:30 a.m. - 4:30 p.m.

The Details of Creating an employer account to review paid family and medical Leave (PFML) applications

What you need for Creating an employer account to review paid family and medical Leave (PFML) applications

Creating an employer account

In order to review and manage paid leave applications for your organization’s staff, you’ll have to create an Employer Account. 

When you create an Employer Account, you’ll be asked to enter an email address and password. Use your work email address; please do not use a personal email address. Click here to get started.

To ensure that you will be accessing the correct paid leave applications, you’ll have to enter your employer’s Federal Employer Identification Number (EIN), a 9-digit number that is assigned by the Internal Revenue Service. If you don’t have this number, ask your organization’s payroll department. 

Once you provide an email address, EIN, and password, you will be sent an email with a 6-digit code that you will use to confirm your new account. You will be prompted to enter this code when you sign in for the first time.

Following a successful confirmation, you can log in to your Employer Account with the email and password you provided.  However, before you can view applications, you will need to verify your account with data from MassTaxConnect.

If you are managing PFML applications for multiple employers with different EINs, you will need to add all the EINs to your employer account and verify each EIN individually.

Verifying your employer account

In order to verify your account to view and approve claims, you will need to work with the person or organization that is registered to manage your MassTaxConnect account.

To get data to verify your account:

  1. The tax administrator who manages your MassTaxConnect account (this could be your CPA or Tax Advisor) will need to log into MassTaxConnect to obtain contribution information from the most recent period for which you have filed. If you use a Payroll Service provider, you can also request this data from the company that provides your payroll services. The date of the filing amount needed will be on the verification page on your employer account. If you have filed and it has yet to appear, please wait 24 hours for it to load.

  2. On the Accounts tab, select Paid Family and Medical Leave and choose returns.

  3. Choose the last period for which a return has been filed. For example, if you remitted your contributions for 3-31-2021, you can use the amount from that period to verify your account. If you have not yet remitted your contributions, use the amount from the most recent period for which you filed.

  4. Copy the Tax amount for verification.

To verify your account:

  1. You, as the Leave Administrator, should log in to your employer account and be taken to “Your organizations” page. If you arrive at the “Welcome” page, click on “Complete this process” in the yellow banner or click on “Your organizations”.

  2. On the “Your organizations” page, click the link/name of the organization that has “Verification required” next to it.

  3. Paste the amount for the period requested on the verification form into the Paid Leave Contributions field to verify your identity.

Once you successfully verify your account, you will be able to log in and review applications with the email and password you provided.

Walk through the process or refer to the webinar slides to learn more.

 

How to register Creating an employer account to review paid family and medical Leave (PFML) applications

Contact for Creating an employer account to review paid family and medical Leave (PFML) applications

Phone

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Department of Revenue - Hours of operation: Monday-Friday, 8:30 a.m. - 4:30 p.m.

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