Log in links for this page

Creating an employer account to review Paid Family and Medical Leave (PFML) applications

To review and manage PFML applications for your workforce, you’ll have to create an employer account.
Note: These instructions are for leave administrators. If you are an employee looking to apply for paid leave benefits, go to paidleave.mass.gov

Table of Contents

Creating an employer account

  1. Go here to create an employer account

  1. Enter an email address and password. Use your work email address; do not use a personal email address. 

  1. Enter your employer’s Employer Identification Number (EIN), a 9-digit number that is assigned by the Internal Revenue Service. If you don’t have this number, ask your organization’s payroll department.  

Once you provide an email address, EIN, and password, you will receive an email with a 6-digit code that you will use to confirm your new account. You will be prompted to enter this code when you log in to paidleave.mass.gov for the first time. 

Following a successful confirmation, you can log in to your employer account with the email and password you provided.  However, before you can view applications, you will need to verify your account with data from MassTaxConnect

If you are managing PFML applications for multiple employers with different EINs, you will need to add all the EINs to your employer account and verify each EIN individually. 

Verifying your employer account

To verify your account to review applications, you will need to work with the person or organization that is registered to manage your MassTaxConnect account. 

To get data to verify your account: 

  1. Identify the person or organization that is registered to manage the employer’s MassTaxConnect account (the tax administrator). 

  1. Provide the tax administrator with the following instructions so they can get you the data you need to verify your account. 

  1. Log in to MassTaxConnect to get contribution information from the most recent period for which the employer has filed. 

  1. On the Summary page, scroll down to the Paid Family and Medical Leave section on the left. In the Account portion, select Returns

  1. Choose the last period for which a return has been received. If the employer sent contributions and the return has been marked as ‘received’, use the amount from that period to verify the account. If the employer has not yet sent contributions, or it is still being processed, use the amount from the most recent period filed that has been processed. 

  1. Go into the return. Click View or Amend Return. Then select Next at the bottom. Look to line 6 and find the Total Contributions Due

  1. Copy the Total Contributions Due amount for verification. 

  1. Send this amount to the leave administrator who will need this to verify their account. 

  1. If you have a $0 contributions balance with DOR, you can rectify your account by following these instructions

To verify your account: 

  1. As the leave administrator, you should log in to your employer paid leave account and go to Your organizations page. If you arrive at the Welcome page, click on Complete this process in the yellow banner or click on Your organizations

  1. On the Your organizations page, click the name of the organization that has Verification required next to it. 

  1. Paste the amount for the period requested on the verification form into the Paid Leave Contributions field to verify your account. 

Once you successfully verify your account, you will be able to log in and use the leave administrator dashboard to review applications with the email and password you provided. 

Contact

Phone

For questions about benefits and eligibility: (833) 344-7365

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Fraud Reporting Hotline: (857) 366-7201

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

For questions about contributions and exemptions: (617) 466-3950

Department of Revenue - Hours of operation: Monday-Friday, 8:30 a.m. - 4:30 p.m.

Feedback