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Disable Access

Disable a user’s access to agency systems, networks and applications.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details   of Disable Access

Features   for Disable Access

Please make sure you list all accounts, systems, networks and applications you would like the user to be removed from.


This item is NOT used to fully deprovision a user. See below for guidance.


Full-time Commonwealth Employees (FTEs): 

  • Use the “HR Deprovisioning” Catalog item to:
    • Fully deprovision a user
  • Use this Catalog item to:
    • Temporarily disable Active Directory access
    • Disable access to other accounts, systems, networks and applications

 

Contractors/Vendors/Guests:

  • Use the “Active Directory” Catalog item to:
    • Fully deprovision a user
  • Use this Catalog item to:
    • Temporarily disable Active Directory access
    • Disable access to other accounts, systems, networks and applications

How to request   Disable Access

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

 

More Info   for Disable Access

Learn more about End User Support Services.

Manage Your Account   for Disable Access

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact   for Disable Access

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Live Chat" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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