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Disable Access

Disable a user’s access to agency systems, networks and applications.
Request via ServiceNow 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

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Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
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The Details

Features

Please make sure you list all accounts, systems, networks and applications you would like the user to be removed from.


This item is NOT used to fully deprovision a user. See below for guidance.


Full-time Commonwealth Employees (FTEs): 

  • Use the “HR Deprovisioning” Catalog item to:
    • Fully deprovision a user
  • Use this Catalog item to:
    • Temporarily disable Active Directory access
    • Disable access to other accounts, systems, networks and applications

Contractors/Vendors/Guests:

  • Use the “Active Directory” Catalog item to:
    • Fully deprovision a user
  • Use this Catalog item to:
    • Temporarily disable Active Directory access
    • Disable access to other accounts, systems, networks and applications

How to request

Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.

Request service via a ServiceNow request

Service Level Expectation (SLE)

Disable Access

SLEResponsibilities/Dependencies

Fulfillment: 90% in 1 business day

Important Note: This item is NOT used to fully deprovision a user. See below for guidance.

EOTSS recognizes that not all leaves are the same. By using Disable Access | Mass.gov, it gives the ITLs the flexibility to provide specific instructions and options on a case-by-case basis.

Disable Access | Mass.gov keeps the user’s account temporarily disabled but still operational.

To deprovision a full-time Commonwealth Employees (FTE), use User De-Provisioning catalog item.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for sharing details, including the user account that needs to be temporarily disabled, with EOTSS during the intake process.

EOTSS

  • Responsible for disabling a user’s access to agency systems, networks, and applications per the customer’s request.

More Info

Learn more about End User Support Services.

Manage Your Account

Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.

Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.

Learn how to reset your Active Directory (AD) password remotely 

Learn about EOTSS password best practices and recommendations

EOTSS Password Best Practices and Recommendations 

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

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