- This page, End User Hardware, is offered by
- Office of Security and Operations
End User Hardware
Contacts
EOTSS End User and IT Service Support
Phone
Support for Commonwealth end users and IT support personnel
The Details
Features
EOTSS provides a suite of services for Commonwealth-issued end user computers including procurement, deployment, asset tracking and monitoring, lifecycle management, troubleshooting and repair, surplus and disposal. Agencies have the option of choosing from a Desktop, Laptop or Tablet form factor and can include accessory options or bundles, such as dual monitors and/or docking stations. Desktop and Laptop form factors come in Standard or Enhanced configurations designed to meet most end user computing needs.
Each device is configured with the EOTSS Standard Operating Environment. Standard software and configuration policies are applied via SCCM Task Sequence Post Image.
** PLEASE NOTE: Issues with end user hardware should not be reported using this Catalog item; please report issues by submitting an Incident. If this request is for a new hire, please make sure the User Provisioning process has been completed before submitting this request.
How to request
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Service Level Expectation (SLE)
End User Hardware
SLE | Responsibilities/Dependencies |
Fulfillment: Standard Orders: 90% within 5 business days Standard orders are defined as orders for an auto-pilot device. Special Orders: 75% within 5-6 weeks Special orders are defined as custom orders outside the EOTSS hardware standards. | Customer
EOTSS
Vendor
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More Info
Learn more about End User Support Services.
Please see related services offered by EOTSS:
Contact
Phone
Support for Commonwealth end users and IT support personnel