The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
From any area code, Monday-Friday 8:30 a.m.–4:30 p.m.
From area codes 351, 413, 508, 774, or 978, Monday-Friday 8:30 a.m.–4:30 p.m.
Monday-Friday 8:30 a.m.–4:30 p.m.
To request weekly benefits, daily 6 a.m.–10 p.m.
To apply for unemployment, you need to provide personal information including your Social Security number, birth date, home address, email address (optional), and phone number.
You also need information about your employment history from the last 15 months, including:
You may need additional information in certain situations:
To receive payments by direct deposit, you’ll also need your bank name, account number, and routing number. Otherwise, the Department of Unemployment Assistance (DUA) will send you a debit card.
To file a claim online, you must create an account on the UI Online portal. Please follow the steps below to create your UI Online account.
Don’t have a computer? Visit a One-Stop Career Center where you can use one of theirs to file your claim and get help finding a job.
To avoid long hold times, you have the option to schedule a callback from the TeleClaim Center to file for unemployment benefits by phone. You may select any time from the available slots for us to return your call.
You can also file for unemployment benefits or get help with your application by calling the TeleClaim Center. The number you call depends on your area code:
The TeleClaim Center hours are 8:30 a.m.–4:30 p.m. Monday–Friday. Please follow the call-in schedule below:
Last digit of your Social Security Number:
Assigned day to call the TeleClaim Center:
You can visit the Boston walk-in center located at 19 Staniford St., Boston, MA 02114 to get in person assistance with a member of our staff. The walk-in center is open Monday-Friday from 8:30 a.m. to 4:30 p.m.
You will make your first weekly benefit request the week after you file your claim for unemployment benefits. You must request weekly benefits every week that you are unemployed.
You must begin searching for work immediately (3 work search attempts on 3 separate days). Track your search for new employment by using the Work Search Activity Log.
DUA will review your application and confirm details of your application with your former employer. If you provided an email address when you filed your claim, you will receive an email from DUA asking you to verify your email address.
This notice tells you how much you’ll potentially receive in unemployment benefits.
If there is a question of eligibility, you'll receive a fact-finding questionnaire from DUA requesting information from you. You must respond to this questionnaire by the deadline specified. Failure to respond may result in a disqualification from receiving benefits.
This notice tells you whether you’ve been approved for unemployment benefits. If your application is denied, you can appeal the decision within 10 days.
It can take a few weeks to process your claim. You should continue to request weekly benefits after you apply even if you haven’t heard back from DUA yet.