Receiving your unemployment benefits by direct deposit or DUA debit card

If you want your unemployment benefit payments sent directly to your bank account, you need to set up direct deposit. You can set up direct deposit online when you create your Unemployment Services website account. If you need to change your payment or bank information after this, you will need to call DUA at (877) 626-6800. 

To set up direct deposit, you will need: 

• Your Social Security number
• The routing number of your bank
• The account number of your checking or savings account

Once you set up direct deposit, it will take 9 business days to verify your bank account. While your bank account is being verified, you must continue to request benefits weekly using TeleCert or the Unemployment Services website. Once your claim has been approved, your benefits will be deposited into your account 2 business days after you request your weekly benefits.

The DUA ReliaCard® is a safe and secure method of receiving your unemployment benefits. You will receive benefits via the debit card unless you sign up for direct deposit to a checking or savings account. For security purposes, your debit card will be mailed to the address you have on file in an unmarked envelope.

What you can do with your ReliaCard®

• Get quicker access to your benefits.
• Avoid overdraft fees.
• Make purchases* everywhere Visa debit cards are accepted, including:
  • In stores
  • Online
  • By phone
• Get Cash from any ATM or over the counter at a Visa member bank or credit union. To find the nearest in-network ATM, search for the nearest U.S. Bank location, MoneyPass ATM, or Allpoint Network ATM.
• Get cash back with your purchase at many grocery and convenience stores at no charge.

Using your ReliaCard®

After you receive your ReliaCard®, you must activate it immediately by doing the following:

• Visit the U.S. Bank ReliaCard® site to activate the card and follow the instructions on the screen.
• When prompted, create a 4 digit Personal Identification Number (PIN) to use at ATMs.
• Sign the back of your card as soon as you activate it.
• Your debit card is valid for 3 years after activation. Keep it in a secure location even after you stop claiming benefits. If you need to reopen or file a new claim, your benefits will be deposited on the same card.

U.S. Bank customer service

U.S. Bank provides 24/7 customer service for any questions about your DUA ReliaCard debit card. To contact customer service, select one of the methods below:

• Visit the U.S. Bank ReliaCard Cardholder website
• Contact by phone at 1 (844) 532-0696

If your card is lost or stolen, call U.S. Bank Cardholder Services at 1 (844) 532-0696.