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Receiving your unemployment benefits by direct deposit or DUA debit card

If you're eligible for Unemployment Insurance (UI) benefits, you can receive your payments on a debit card or by direct deposit. Learn about both options to see which is right for you.

Table of Contents

Using a DUA approved debit card, the U.S. Bank ReliaCard®

You must activate your debit card when you receive it. The ReliaCard® is a safe and secure method of receiving your unemployment benefits.

With the ReliaCard, you can:

  • Avoid overdraft fees
  • Make purchases everywhere Visa® debit cards are accepted, including in stores, online, and by phone. You may have to pay a fee. See fee schedule for details
  • Get cash from any ATM or over the counter at any Visa member bank or credit union. To find the nearest in-network ATM, visit usbank.com/locationsmoneypass.com, or allpointnetwork.com. Get cash back with your purchase at many grocery and convenience stores at no charge. See fee schedule for details.

Key Actions for Using a DUA approved debit card, the U.S. Bank ReliaCard®

Setting up direct deposit for unemployment benefits

Once you set up direct deposit, it will take 9 business days for your bank to verify your account. During this time, your benefits will be on hold and will not be paid out until your account has been verified.

If you want your unemployment benefit payments sent directly to your bank account, you need to set up direct deposit. You can set up direct deposit online or by phone. 

To set up direct deposit, you will need: 

  • Your Social Security number
  • The routing number of your bank
  • The account number of your checking or savings account

Once you set up direct deposit, it will take 9 business days to verify your bank account. While your bank account is being verified, you must continue to request benefits weekly and certify your eligibility using TeleCert or UI Online. Once your claim has been approved, your benefits will be deposited into your account 2 business days after you request your weekly benefits.

Key Actions for Setting up direct deposit for unemployment benefits

Changing your direct deposit information

You can change your direct deposit information at any time, either online or by phone. To change your direct deposit information, you will need:

  • Your Social Security number
  • The routing number of your bank
  • The account number of your checking or savings account

Key Actions for Changing your direct deposit information

Canceling direct deposit

If you cancel direct deposit for your unemployment benefits it will take effect immediately. You can cancel direct deposit either online or by phone.

Your future benefit payments will be issued to your existing DUA Debit U.S. Bank ReliaCard® If you do not already have a DUA debit card, you will be issued one after direct deposit is canceled.

For all other questions about the card, you may log into your account at usbankreliacard.com.

The ReliaCard® is issued by U.S. Bank National Association pursuant to license from Visa U.S.A. Inc. © 2022 U.S. Bank. Member FDIC.

Key Actions for Canceling direct deposit

Multilingual DUA Debit Card information

Debit card brochure

Debit Card - Chinese (中文)

Debit Card - Spanish (Español)

Debit Card - Vietnamese (Ngôn Ngự Việt Nam)

DUA Debit Card - Portuguese (Português)

DUA Debit Card - Lao (ພາສາລາວ)

DUA Debit Card - Korean (한국어)

DUA Debit Card - Haitian Creole (Kreyol)

DUA Debit Card - Khmer (ភាសាខ្មែរ)

DUA Debit Card - Russian (Бeзpaбoтицa)

DUA Debit Card - Arabic (العربية)

DUA Debit Card - Italian (Italiano)

DUA Debit Card - French (Français)

Image credits:  Shutterstock
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