The DUA ReliaCard® is a safe and secure method of receiving your unemployment benefits. You will receive benefits via the debit card unless you sign up for direct deposit to a checking or savings account. Keep in mind your first benefit payment will always be a paper check. For security purposes, your debit card will be mailed to the address you have on file in an unmarked envelope.
What you can do with your ReliaCard®
- Get quicker access to your benefits.
- Avoid overdraft fees.
- Make purchases* everywhere Visa debit cards are accepted, including:
- In stores
- Online
- By phone
- Get Cash from any ATM or over the counter at a Visa member bank or credit union. To find the nearest in-network ATM, visit usbank.com/locations or moneypass.com/atm-locator or allpointnetwork.com.
- Get cash back with your purchase at many grocery and convenience stores at no charge.
Using your ReliaCard®
After you receive your ReliaCard®, you must activate it immediately by doing the following:
- Visit usbankreliacard.com to activate the card and follow the instructions on the screen.
- When prompted, create a 4 digit Personal Identification Number (PIN) to use at ATMs.
- Sign the back of your card as soon as you activate it.
- Your debit card is valid for 3 years after activation. Keep it in a secure location even after you stop claiming benefits. If you need to reopen or file a new claim, your benefits will be deposited on the same card.
U.S. Bank customer service
U.S. Bank provides 24/7 customer service for any questions about your DUA ReliaCard debit card. To contact customer service, select one of the methods below:
- Visit the U.S. Bank ReliaCard Cardholder website
- Contact by phone at 1 (844) 532-0696
If your card is lost or stolen, call U.S. Bank Cardholder Services at 1 (844) 532-0696.