Skip to main content

How to get your Personal Identification Number (PIN) for child support services

You need your PIN every time you contact us, whether you do so online or by telephone. Learn where to find your PIN.
Get your PIN online 

Contacts

Contact Child Support Services

Phone

Call Center: Call Contact Child Support Services, Call Center: at (800) 332-2733

8:30 a.m.– 4:30 p.m., Monday – Friday

For Boston area callers: Call Contact Child Support Services, For Boston area callers: at (617) 660-1234

Online

Email Us 
Child Support Virtual Counter 
Translation Help 

The Details   of How to get your Personal Identification Number (PIN) for child support services

What you need   for How to get your Personal Identification Number (PIN) for child support services

Your PIN can be found on documents that DOR sends to you.

If you lost or can't find your PIN, you can retrieve your number. You'll need the following:

  • Social Security number
  • First, middle, and last names
  • Date of birth
  • Mailing address
  • Dependent's (child’s) information:
    • Full name
    • Date of birth.

How to get   How to get your Personal Identification Number (PIN) for child support services

To get your PIN, fill out the online PIN Request form.

To get your PIN, call Customer Service at (800) 332-2733 or (617) 660-1234 (for local callers).

Contact   for How to get your Personal Identification Number (PIN) for child support services

Phone
Call Center: Call Contact Child Support Services, Call Center: at (800) 332-2733

8:30 a.m.– 4:30 p.m., Monday – Friday

For Boston area callers: Call Contact Child Support Services, For Boston area callers: at (617) 660-1234
Online
Email Us 
Child Support Virtual Counter 
Translation Help 

Related

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback