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How to get your Personal Identification Number (PIN) for child support services

You need your PIN every time you contact us, whether you do so online or by telephone. Learn where to find your PIN.
Get your PIN online 

Contacts

Contact Child Support Services

Phone

Call Center: Call Contact Child Support Services, Call Center: at (800) 332-2733

8:30 a.m.– 4:30 p.m., Monday – Friday

For Boston area callers: Call Contact Child Support Services, For Boston area callers: at (617) 660-1234

Online

Email Us 
Child Support Virtual Counter 
Translation Help 

The Details

What you need

Your PIN can be found on documents that DOR sends to you.

If you lost or can't find your PIN, you can retrieve your number. You'll need the following:

  • Social Security number
  • First, middle, and last names
  • Date of birth
  • Mailing address
  • Dependent's (child’s) information:
    • Full name
    • Date of birth.

How to get

To get your PIN, fill out the online PIN Request form.

To get your PIN, call Customer Service at (800) 332-2733 or (617) 660-1234 (for local callers).

Contact

Phone
Call Center: Call Contact Child Support Services, Call Center: at (800) 332-2733

8:30 a.m.– 4:30 p.m., Monday – Friday

For Boston area callers: Call Contact Child Support Services, For Boston area callers: at (617) 660-1234
Online
Email Us 
Child Support Virtual Counter 
Translation Help 

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