Request a Microsoft Outlook Mailbox: shared mailbox, room mailbox, or equipment mailbox.
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- This page, Microsoft Outlook Mailbox, is offered by
- Executive Office of Technology Services and Security
Microsoft Outlook Mailbox
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details of Microsoft Outlook Mailbox
Features for Microsoft Outlook Mailbox
ALL EXECUTIVE BRANCH agencies are required to request an Exchange Online Plan 2 license for a shared, room or equipment mailbox.
Shared, Room or Equipment?
- Request a “shared mailbox” for a group (ex.: a group of people need to monitor and send email from a Commonwealth email address, and reply emails should appear to be from the shared address, not from the individual user; or, you need a shared team calendar).
- Request a “room mailbox” for a place (ex.: a conference room, in order to reserve the conference room for a certain period of time).
- Request an “equipment mailbox” for a thing (ex.: a vehicle, in order to reserve the vehicle for a certain period of time).
Please note: shared mailboxes that require litigation hold REQUIRE an Exchange Online Plan 2 license.
Note sure what you need?
For additional information on Microsoft licensing, please see our Microsoft M365 G3 and Mailbox Licensing Guidance page on mass.gov.
Pricing for Microsoft Outlook Mailbox
There is no fee to create a room mailbox, an equipment mailbox, or a shared mailbox that does not require litigation hold.
How to request Microsoft Outlook Mailbox
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Request service via a ServiceNow request
More Info for Microsoft Outlook Mailbox
Learn more about End User Support Services.
Manage Your Account for Microsoft Outlook Mailbox
Locked out? You can reset your Active Directory (AD) password remotely on your own! If you have been locked out of your account, your password has expired, or you simply don't remember your password, refer to the guide below to reset your password.
Your Active Directory (AD) password is the same password you use to log in to your Commonwealth-issued device, Office 365 (O365) applications (including Outlook and Teams), Adobe applications, the Commonwealth VPN, and other Commonwealth-offered applications and services.
Learn about EOTSS password best practices and recommendations
Contact for Microsoft Outlook Mailbox
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel