Other Software

Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

SCCM requests may be needed depending on type of software and number of users. **SCCM requests can only be entered by EOTSS**

Customer

• Responsible for adhering to the EOTSS Standard Rules of Engagement.
• Responsible for submitting accurate information to EOTSS during the intake and discovery process.
• Sharing complete requirements will ensure that accurate SLEs are provided and met.
• Responsible for identifying requested software
• Responsible for obtaining Secretariat Chief Information Officer (SCIO), Chief Security Information Officer (CISO), and/or General Counsel (GC) approval for software that requires integration and/or access to Commonwealth data or requires an exception to EOTSS standards. 
• Responsible for providing business justification for non-standard software.

EOTSS

• Responsible for coordinating with the customer to finalize their requirements. 
• Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
• EOTSS will communicate if Secretariat Chief Information Officer (SCIO), Chief Security Information Officer (CISO), and/or General Counsel (GC) approval will be required to complete request.