Skip to main content

Priv Account (Local Admin Access)

Request a Priv Account in order to retain local administrative rights on your PC.
Request via ServiceNow  TSS Exception Form 

Contacts

EOTSS End User and IT Service Support

Phone

EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online

ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

The Details

Features

This request item should NOT be used by end users to install software on your PC. This request item is typically used by developers to build and test services and applications. 

Please be advised: you must fill out the “TSS Exception Form” and attach it to your request (see “Exception Request Instructions” for more information).

How to request

Who can request?

Designated Security Officers (DSOs) ONLY - will request on behalf of Commonwealth employees and their authorized business partners, whether or not currently supported by EOTSS.

How?

Request service via a ServiceNow request

Service Level Expectation (SLE)

Priv Account (Local Admin Access)

SLEResponsibilities/Dependencies
Fulfillment: Due to the variable nature of this request item, fulfillment time will differ on a case-to-case basis. SLE will be communicated following the finalization of customer requirements.

Customer

  • Responsible for adhering to the EOTSS Standard Rules of Engagement.
  • Responsible for filling out the “TSS Exception Form” and attaching it to the service request (see “Exception Request Instructions” for more information).
  • Responsible for sharing requirements including justification for local admin access via TSS Exception Form with EOTSS during the intake and discovery process.
  • Sharing complete requirements will ensure that accurate SLEs are provided and met.

EOTSS

  • Responsible for coordinating discovery meeting(s) with the customer.
  • Once all requirements are collected/finalized following intake and discovery, EOTSS will determine the appropriate SLE for the request and communicate to the customer.
  • Responsible for approving the exception form submitted by the customer.
  • Responsible for administering local administrative rights to users per the customer’s requirements.

More Info

Learn more about End User Support Services.

Contact

Phone
EOTSS End User IT Service Desk Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629

Support for Commonwealth end users and IT support personnel

Online
ServiceNow Log in to ServiceNow 
Chat with us live! Log in and click "Chat now" 
Send us an email Email EOTSS End User and IT Service Support at MassGov@service-now.com
Learn more about this organization 

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback