Request Remote Desktop access
- This page, Remote Desktop Access , is offered by
- Office of Security and Operations
Remote Desktop Access
Contacts
EOTSS End User and IT Service Support
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel
The Details
Features
The Remote Desktop service provides users the ability to access their local devices and resources in remote sessions.
This Catalog item is not used to request remote access to servers. For remote access to a server(s), please reach out to the manager of that server directly.
If you are currently able to access the Commonwealth resources you need via VPN or if the resources can be pushed to your Commonwealth-issued device, this request will be rejected. You may reach out to the EOTSS Service Desk if you have any questions.
Pricing
TBD
How to request
Please note: Internal agency IT Liaison (ITL) approval is required in order for EOTSS to process this request.
Service Level Expectation (SLE)
Remote Desktop Access
| SLE | Responsibilities/Dependencies |
Fulfillment: 95% within 3 business days Important Note: If you are currently able to access the Commonwealth resources you need via VPN or if the resources can be pushed to your Commonwealth-issued device, this request will be rejected. | Customer
EOTSS
|
More Info
Learn more about End User Support Services.
Contact
Phone
EOTSS End User IT Service Desk
Call EOTSS End User and IT Service Support, EOTSS End User IT Service Desk at (844) 435-7629
Support for Commonwealth end users and IT support personnel