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Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
To request weekly benefits, daily 6 a.m.–10 p.m.
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
By appointment only, visit mass.gov/RECappointment to make an appointment.
To select or reset your DUA 4-digit Personal Identification Number (PIN)
You must request weekly benefits every week that you are unemployed. No payment will be issued for any week that you fail to certify your eligibility.
Once you have applied for Unemployment Insurance (UI) benefits, you must request benefits for each week during which you are in partial or total unemployment. Sunday is the first day of the week that you can request benefits for the prior week. You may request benefits for the prior week at any time beginning Sunday through Saturday of the current week.
Every time you request weekly benefits, you’ll be asked questions about your unemployment status during the previous week.
Learn about what can affect your weekly UI benefits as well as examples of work searches.
When requesting weekly unemployment benefits online, we strongly recommend using a laptop or desktop computer.
You must make a request even if your eligibility is still being decided or you have an appeal pending. If you are approved for benefits, you will only receive payment for the weeks you’ve requested.
Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.
To request weekly benefits, daily 6 a.m.–10 p.m.
To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)
By appointment only, visit mass.gov/RECappointment to make an appointment.
To select or reset your DUA 4-digit Personal Identification Number (PIN)
