Request weekly unemployment benefits

Did you file for unemployment insurance benefits? To stay eligible, you must make a request for benefits each week you are unemployed.
You must request benefits every week you want a payment, even if your application or appeal is pending. You may request benefits for the prior week at any time beginning Sunday through Saturday of the current week.

Department of Unemployment Assistance

Phone

Monday-Friday 8:30 a.m.–4:30 p.m.

Monday-Friday 8:30 a.m.–4:30 p.m.

To request weekly benefits, daily 6 a.m.–10 p.m.

The Details

What you need

You must request weekly benefits every week that you are unemployed. No payment will be issued for any week that you fail to certify your eligibility.

Once you have filed a claim, you must request benefits for each week during which you are in partial or total unemployment. Sunday is the first day of the week that you can request benefits for the prior week. You may request benefits for the prior week at any time beginning Sunday through Saturday of the current week.

Every time you request weekly benefits, you’ll be asked questions about your unemployment status during the previous week.

How to request

When requesting weekly unemployment benefits online, we strongly recommend using a laptop or desktop computer.

  1. Log in to your UI Online account.
  2. Select Request benefit payment on your account home page.
  3. Follow the prompts to request a benefit payment.
  4. Print the confirmation page for your records.
  1. Call the TeleCert line at (617) 626-6338. The TeleCert hours are 6 a.m. to 10 p.m. daily.
  2. Have the following information handy:
  3. Answer the prompts.
  4. Stay on the line until you are told that your weekly claim filing is complete.

More info

You must make a request even if your eligibility is still being decided or you have an appeal pending. If you are approved for benefits, you will only receive payment for the weeks you’ve requested.

Downloads

Contact

Address
Boston Walk-In Center
Charles F. Hurley Building, 19 Staniford St., Boston, MA 02114
Phone

Monday-Friday 8:30 a.m.–4:30 p.m.

Monday-Friday 8:30 a.m.–4:30 p.m.

To request weekly benefits, daily 6 a.m.–10 p.m.

Phone

To select or reset your DUA 4-digit Personal Identification Number (PIN)

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