Request weekly unemployment benefits

Did you file for unemployment insurance benefits? To stay eligible, you must make a request for benefits each week you are unemployed.
You must request benefits every week you want a payment, even if your application or appeal is pending.

Contact

Department of Unemployment Assistance

Phone

TeleClaim Center (617) 626-6800

From any area code, Monday-Friday 8:30 a.m.–4:30 p.m.

TeleClaim Center (877) 626-6800

From area codes 351, 413, 508, 774, or 978, Monday-Friday 8:30 a.m.–4:30 p.m.

Voice Relay 711

Monday-Friday 8:30 a.m.–4:30 p.m.

TeleCert Line (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Online

To access UI Online: Log in to your account 
For questions about your claim: Schedule a callback from the TeleClaim Center 

The Details

What you need

You must request weekly benefits every week that you are unemployed. No payment will be issued for any week that you fail to certify your eligibility.

You will make your first weekly benefit request the week after you file your claim for unemployment insurance benefits. Wait until the Sunday after you apply for benefits before you request benefit payments for the week. Every time you request weekly benefits, you’ll be asked questions about your unemployment status during the previous week.

How to request

  1. Log in to your UI Online account.
  2. Select Request benefit payment on your account home page.
  3. Follow the prompts to request a benefit payment.
  4. Print the confirmation page for your records.
  1. Call the TeleCert line at (617) 626-6338. The TeleCert hours are 6 a.m. to 10 p.m. daily.
  2. Have the following information handy:
  3. Answer the prompts.
  4. Stay on the line until you are told that your weekly claim filing is complete.

More info

You must make a request even if your eligibility is still being decided or you have an appeal pending. If you are approved for benefits, you will only receive payment for the weeks you’ve requested.

Downloads

Contact

Address

Boston Walk-In Center
19 Staniford St., Boston, MA 02114

Phone

TeleClaim Center (617) 626-6800

From any area code, Monday-Friday 8:30 a.m.–4:30 p.m.

TeleClaim Center (877) 626-6800

From area codes 351, 413, 508, 774, or 978, Monday-Friday 8:30 a.m.–4:30 p.m.

Voice Relay 711

Monday-Friday 8:30 a.m.–4:30 p.m.

TeleCert Line (617) 626-6338

To request weekly benefits, daily 6 a.m.–10 p.m.

Online

To access UI Online: Log in to your account 
For questions about your claim: Schedule a callback from the TeleClaim Center 

Phone

To select or reset your DUA 4-digit Personal Identification Number (PIN)

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