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Request weekly unemployment benefits

Did you file for Unemployment Insurance (UI) benefits? To stay eligible, you must make a request for benefits each week you are unemployed.
You must request benefits every week you want a payment, even if your application or appeal is pending. You may request benefits for the prior week at any time beginning Sunday through Saturday of the current week.

Department of Unemployment Assistance

Phone

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

To request weekly benefits, daily 6 a.m.–10 p.m.

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

By appointment only, visit mass.gov/RECappointment to make an appointment.

DUA Pin Selection Line

Phone

To select or reset your DUA 4-digit Personal Identification Number (PIN)

The Details   of Request weekly unemployment benefits

What you need   for Request weekly unemployment benefits

You must request weekly benefits every week that you are unemployed. No payment will be issued for any week that you fail to certify your eligibility.

Once you have applied for Unemployment Insurance (UI) benefits, you must request benefits for each week during which you are in partial or total unemployment. Sunday is the first day of the week that you can request benefits for the prior week. You may request benefits for the prior week at any time beginning Sunday through Saturday of the current week.

Every time you request weekly benefits, you’ll be asked questions about your unemployment status during the previous week.

Learn about what can affect your weekly UI benefits as well as examples of work searches.

How to request   Request weekly unemployment benefits

When requesting weekly unemployment benefits online, we strongly recommend using a laptop or desktop computer.

  1. Log in to your UI Online account.
  2. Select Request benefit payment on your account home page.
  3. Follow the prompts to request a benefit payment.
  4. Print the confirmation page for your records.

  1. Call the TeleCert line at (617) 626-6338. The TeleCert hours are 6 a.m. to 10 p.m. daily.
  2. Have the following information handy:
  3. Answer the prompts.
  4. Stay on the line until you are told that your weekly claim filing is complete.

More info   for Request weekly unemployment benefits

You must make a request even if your eligibility is still being decided or you have an appeal pending. If you are approved for benefits, you will only receive payment for the weeks you’ve requested.

Downloads   for Request weekly unemployment benefits

Contact   for Request weekly unemployment benefits

Address
Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment.)
2 Avenue de Lafayette, Boston, MA 02111
Phone

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

To request weekly benefits, daily 6 a.m.–10 p.m.

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

By appointment only, visit mass.gov/RECappointment to make an appointment.

Phone

To select or reset your DUA 4-digit Personal Identification Number (PIN)

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