Reset your UI Online password as a claimant

Learn how to reset your UI Online password if you have previously filed for unemployment benefits and cannot log in to your UI Online account.
After you reset your password, your new password will take effect immediately.

Department of Unemployment Assistance

Phone

Monday-Friday 8:30 a.m.–4:30 p.m.

Monday-Friday 8:30 a.m.–4:30 p.m.

To request weekly benefits, daily 6 a.m.–10 p.m.

The Details

What you need

In order to reset your UI Online password, you will need the following:

  • Your Social Security number
  • Date of birth
  • Gender
  • The answer to your security question

If you can't remember the answer to your security question, you must contact DUA to confirm your identity.

How to log in

  1. Go to the UI Online login screen.
  2. When prompted, you will be asked to enter your Social Security number twice.
  3. Click the Forgot password button.
  4. You will be prompted to enter in verification information including:
    • Your Social Security number
    • Date of birth
    • Gender
    • The answer to your security question (The answer to your security question is case sensitive. If you can't remember the answer to your security question, you must contact DUA to confirm your identity.)
  5. You will be prompted to set up a new password. Keep your new password in a secure location. You will use the password you created every time you log in to UI Online.

Downloads

Contact

Address
Boston Walk-In Center
Charles F. Hurley Building, 19 Staniford St., Boston, MA 02114
Phone

Monday-Friday 8:30 a.m.–4:30 p.m.

Monday-Friday 8:30 a.m.–4:30 p.m.

To request weekly benefits, daily 6 a.m.–10 p.m.

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