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Reset your UI Online password as a claimant

Learn how to reset your UI Online password if you have previously filed for unemployment benefits and cannot log in to your UI Online account.
After you reset your password, your new password will take effect immediately.

Department of Unemployment Assistance

Phone

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

To request weekly benefits, daily 6 a.m.–10 p.m.

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

The Details of Reset your UI Online password as a claimant

What you need for Reset your UI Online password as a claimant

In order to reset your UI Online password, you will need the following:

  • Your Social Security number

How to change Reset your UI Online password as a claimant

This document has step-by-step instructions to reset your password. These are the steps you need to take:

  1. Go to the UI Online login screen.
  2. Check off the acknowledgement box that says, "I have read and understand the information above."
  3. When prompted, enter your Social Security number twice
  4. Click the "forgot password" link
  5. Choose your preferred Multi-Factor Authentication (MFA) verification method, based on the options provided, to receive your authentication code.
    1. If verifying by email or text message, you can either:
      1. Click the link in the received message, follow the instructions, and the next page will appear automatically, or
      2. Enter the received code on the Account Verification page and click Next to continue.
    2. If verifying by voice call, a random PIN will be given to you on the Account Verification page. Answer your phone when it rings and enter this PIN when prompted, followed by # key. After verification, the next page will appear automatically.
  6. After successfully completing the MFA verification process, you will need to set a new password.

    1. The password must be at least 8 characters long, contain at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 symbol. 

  7. After saving your password, you'll be automatically logged in.

Note: If your last unemployment insurance claim was filed before 7/1/2013, you will get the WebCert User or TeleCert User logon screen and will need to follow the instructions starting on Page 7 of this document.

Note: If you no longer can access any of the Verification Methods or if we do not have your contact information on file, you will need to contact the DUA Call Center at (877) 626-6800 to confirm your identity.

More info for Reset your UI Online password as a claimant

Helpful Hints

  • If you are trying to login into UI Online and last had a claim prior to 7/1/2013, if we have your phone number or email Multi-Factor Authentication (MFA) will be enabled. If we don't have your phone number or email on file, you will be required to enter your security question (your mother's maiden name) upon clicking the 'forgot password' link. 

Updates

We recognize that many claimants have had difficulties with their Password when logging into UI Online to file a new Unemployment claim. To address this, the Department of Unemployment Assistance has made the following changes to the Password Resets based off of your feedback:

  • Webcert User ID and Password:
    • We've added a message pushing you to use the Forgot Password feature if you don't remember your Webcert User ID (which is not your Social Security Number) and password to login rather than make multiple attempts and lock yourself out of the system. 
  • Legacy Security Question and Answer:
    • If a Webcert/Telecert user has an MFA option, you do not get to use or select new security questions. If you don't have an MFA option, you will still go through the security question password reset and get to pick a new security question and answer along with the new password.
  • Reset Password Options:
    • We enable Multi-Factor Authentication for former Telecert and Webcert users if we have an email address or phone number of yours stored in our system.

We hope these changes we have made will alleviate any issues you may have logging into UI Online and allow you to successfully file or access your Unemployment claim.

Downloads for Reset your UI Online password as a claimant

Contact for Reset your UI Online password as a claimant

Phone

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

To request weekly benefits, daily 6 a.m.–10 p.m.

To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time)

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